Somi Bhookya

Banking and customer service professional with experience in branch banking, retail banking products, customer portfolio servicing, and relationship management. At ICICI Bank, supported customers with their banking needs, explained financial products, contributed to customer acquisition and cross-selling goals, and coordinated with branch teams to resolve service requests. Skilled in client communication, accurate documentation, problem solving, and day-to-day operational coordination.

Seeking to apply this experience in an Asset & Wealth Management support role.

Assistant Manager - ICICI Bank

(2025-01 - 2025-11)

• Managed and serviced a customer portfolio, responding to banking needs and supporting a positive customer experience.
• Explained retail banking products, including loans, credit cards, insurance, and investment solutions, based on customer requirements.
• Contributed to customer acquisition, asset growth, and cross-selling targets through proactive customer engagement.
• Built customer relationships through regular follow-ups and support with suitable banking solutions.
• Coordinated with branch teams to address customer concerns and support timely service resolution.
• Reviewed customer financial requirements and recommended relevant products available through the bank.

Academic Coordinator & Counsellor - Film and Television Institute of Hyderabad

(2022-03 - 2024-12)

• Coordinated academic schedules, faculty assignments, and day-to-day administration.
• Maintained student records, admission documentation, and institutional records.
• Counselled students on academic progress and career options, responding to queries with clear communication.
• Worked with students, faculty, and management to resolve issues and ensure smooth operations.
• Organized workshops, guest lectures, industry interactions, and academic events.

Trainee Customer Support Officer - Karvy Data Management Services

(2018-08 - 2019-02)

• Provided customer support for Andhra Pradesh Government-related projects.
• Registered grievances, followed up on service tickets, responded to service-related queries, and maintained accurate records.

Trainee Intern – Signal & Telecommunication Department - South Central Railway

(2017-05 - 2017-06)

• Gained practical exposure to railway signaling and telecommunication systems, including Route Relay Interlocking (RRI), Optical Fiber Communication (OFC), and Passenger Information Systems.
• Observed maintenance and monitoring activities supporting railway operations.

Bachelor of Technology - Electronics & Communication Engineering - DVR & Dr. HS MIC College of Technology (2014 - 2018)

Intermediate (XII) - Sri Chaitanya Co-Education Junior College (2012 - 2014)

Secondary School (X) - SPNRC High School (2011 - 2012)