Sonal Shah

Dedicated educator and certified Global Career Counsellor with 9 years of experience in freelance tutoring across age groups and educational levels. Skilled in both in-person and online learning environments. Passionate about empowering students to discover their strengths, set meaningful goals, and build fulfilling futures. Known for patience, adaptability, and long-term student relationships that drive positive outcomes.

Freelance Tutor at Self-Employed (2017-01 – 2026-03)

• Deliver personalised in-person and online tutoring (Zoom, Google Meet) to students across age groups and educational levels.
• Design customised lesson plans aligned with each student's learning style, pace, and curriculum requirements.
• Maintain long-term professional relationships with students and parents, consistently achieving measurable academic improvement.
• Apply phonics-based teaching methods (Jolly Phonics & Letterland) and handwriting improvement techniques for early learners.

Customer Care Executive at Airtel (2005-07 – 2006-08)

• Resolved customer queries related to network coverage, billing, plan upgrades, and technical difficulties with prompt, professional solutions.
• Educated customers on Airtel's products, services, and policies to improve satisfaction and reduce repeat contacts.
• Maintained a polite, empathetic demeanour across call, email, and in-person support channels, building trust and brand loyalty.

B.Sc (First Class) – MES College, Bangalore (2002 – 2005)

H.S.C – (First Class) – SJRC Independent Pre-University College (2000 – 2002)

S.S.C – (First Class) – Tagore Memorial English School (2000)