Sonam Gajendra

Technical Program Manager with 8+ years of experience driving large-scale program execution, release coordination, and cross-functional delivery across engineering, product, and operations teams. Specialized in program governance, dependency management, and Agile execution, enabling teams to deliver complex software initiatives aligned with business and customer commitments. Strong background in data-driven reporting, process optimization, and automation, with hands-on experience in Jira, Confluence, SQL, and AI-assisted tools to improve execution visibility and decision-making.

Technical Program Manager at Akamai Technologies (2022-08 – Present)

• Enabled execution of large-scale software programs by coordinating across engineering, product, platform, and operations teams.
• Managed program timelines, release schedules, and cross-team dependencies to ensure alignment with business and customer commitments.
• Partnered with engineering teams to identify blockers, track risks, and drive timely resolution impacting delivery.
• Facilitated Agile ceremonies (sprint planning, standups, retrospectives) to maintain execution discipline and team alignment.
• Established structured program governance frameworks, improving visibility into risks, dependencies, and delivery progress.
• Delivered regular program updates to leadership, highlighting risks, mitigations, and execution status.
• Built and maintained real-time dashboards using Jira and internal tools, improving tracking of KPIs and program health.
• Streamlined reporting workflows using automation and AI tools, reducing manual effort and improving efficiency.
• Supported change management processes for scope, timeline, and resource adjustments.

Business Analyst at Josh Software (2022-02 – 2022-08)

• Collaborated with product and engineering teams to define program requirements and execution plans.
• Translated business needs into structured workflows, use cases, and delivery artifacts.
• Supported cross-functional alignment by mapping dependencies and tracking execution progress.
• Contributed to program documentation and stakeholder communication.

Business Analyst – Operations at Oracle India Pvt. Ltd. (2018-08 – 2019-12)

• Built data-driven reports and dashboards to support operational decision-making.
• Extracted and analyzed data from internal systems to generate performance insights.
• Improved operational efficiency through automation and process optimization initiatives.

Customer Relationship Manager at Shivnath Hyundai (2015-03 – 2017-01)

• Managed customer lifecycle and operations, supporting sales execution and order fulfillment.
• Used data-driven tracking to support revenue growth and performance monitoring.

MBA in Finance & Marketing – Dr. CV Raman University

BE in Mechanical Engineering – Government Engineering College, Raipur