Sonia Narula
Senior Analyst
Talent
GurugramMember since May 11, 2026
Quality controlsActive listening skillsCreative thinkingDecision makingCustomer oriented
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Quality controlsActive listening skillsCreative thinkingDecision makingCustomer oriented
About
Goal oriented, experienced, driven professional seeking position where I can utilize communication skills to perform the tasks associated with this job and contribute to overall productivity of the team.
Experience
Senior Analyst at Concentrix Daksh Services India Pvt Ltd (2025-05 – Present)
- Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
- Shared best practices for customer service.
- Handled calls regarding complaints and queries from a variety of customers.
Senior Analyst at Barclays Global Service Centre Pvt. Ltd. (2022-05 – 2024-10)
- Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
- Shared best practices for customer service.
- Handled calls regarding complaints and queries from a variety of customers.
Customer Service Executive at Concentrix Daksh Services India Pvt Ltd (2018-11 – 2021-11)
- Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
- Shared best practices for customer service.
- Handled calls regarding complaints and queries from a variety of customers.
Customer Care Executive at Sitel India Pvt. Ltd. (2017-12 – 2018-11)
- Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
- Shared best practices for customer service.
- Handled calls regarding complaints and queries from a variety of customers.
Education
Bachelor of Commerce in Commerce – Delhi University
12th from CBSE – G.D Goenka Public School
Skills
Senior Analyst
