Sonika Bhalavi

Healthcare Operations professional with 3+ years of progressive experience across hospital operations, administration, procurement, infrastructure/facilities, vendor management and corporate healthcare TPA/CRM. Progressed from OT operations into independent hospital-wide responsibilities across OT, OPD/IPD, procurement, inventory, HVAC/utilities, infrastructure development, staff coordination, billing, patient services, Medics HIS and digital workflow implementation. Additional exposure to aesthetic healthcare services, specialized equipment and healthcare products.

Brings strong operational ownership, cross-functional coordination and process-management capability.

Senior Executive – CRM at HealthIndia TPA (2026-03 – 2026-08)

• Managed CRM operations and cross-functional coordination within a corporate healthcare/TPA environment.
• Coordinated cashless and reimbursement-related processes, tracked cases and supported timely resolution against service timelines.
• Maintained professional relationships with brokers and stakeholders, handling operational queries and escalations.
• Prepared MIS/KPI updates and coordinated with internal teams to support service quality and operational efficiency.
• Adapted to corporate workflows, email-based communication, team coordination and stakeholder management.

Operation Executive – Hospital Operations at OMA Hospital (2023-09 – 2026-03)

• Progressed from OT Technician into independent hospital-wide operations responsibility, coordinating day-to-day functioning across departments.
• Managed OT, OPD and IPD operations, scheduling, departmental coordination, patient flow and service continuity.
• Managed procurement, purchase orders, inventory/stock control, vendor coordination and equipment requirements.
• Personally oversaw hospital-wide HVAC maintenance; coordinated new HVAC planning, dealer/vendor discussions and implementation according to hospital requirements.
• Coordinated infrastructure development and modifications in line with clinical requirements, ventilation, temperature/humidity control and sterility/infection-control needs, including critical clinical areas.
• Coordinated AMC/CMC, utilities, housekeeping, security and operational maintenance for uninterrupted hospital functioning.
• Managed billing operations, package coordination, appointments, patient counselling and revenue-support activities.
• Coordinated staff requirements, training, task allocation and interdepartmental communication.
• Led Medics HIS implementation and supported backend/frontend workflow improvements and third-party API integration.
• Exposure to aesthetic gynecology cases and service workflows, aesthetic skin/hair/body treatments and laser-based treatments.
• Handled operational exposure to aesthetic medicines/products from multiple brands and specialized equipment, including laser systems and 360 Sculpt.

OT & Anesthesia Technician at Matoshree Multispeciality Hospital (2023-02 – 2023-06)

• Supported OT preparation, surgical procedures, anesthesia assistance, sterilization protocols and equipment readiness.
• Maintained adherence to OT safety, infection-control and patient-care protocols.

B.Sc. in Operation Theater & Anesthesia Technology – MGM Institute of Health Sciences (2022)