Sid Dhi

Results-driven healthcare operations and hospital administration professional with 5 years of experience in oncology operations, patient services, program management, and healthcare coordination within high-volume tertiary care hospitals. Skilled in hospital operations, MIS reporting, workflow optimization, cross-functional coordination, patient experience management, and leadership support. Proven ability to manage healthcare programs, streamline operational processes, and support efficient service delivery in dynamic clinical environments.

Assistant Coordinator (Healthcare Operations & Patient Services) - ACTREC - Kharghar

(2024-10)

• Lead end-to-end patient navigation and operational coordination in a high-volume oncology setting.
• Develop and manage MIS dashboards, analytical reports, and operational tracking systems for leadership review.
• Coordinate with multidisciplinary departments to streamline workflows and improve patient service efficiency.
• Support international healthcare collaboration initiatives including the Indonesia CPN Program.
• Prepare presentations, reports, and operational summaries for senior management and institutional stakeholders.
• Drive process improvements to enhance operational efficiency and patient experience.
• Manage patient-facing coordination activities while ensuring seamless operational support and continuity of care.
• Serve as a key point of contact for patients and caregivers, ensuring efficient communication, guidance, and treatment coordination.
• Conduct active patient tracking and follow-up coordination to improve treatment compliance and reduce care delays.

Administrative Executive (Operations) - Tata Memorial Hospital - Parel

(2022-10 - 2024-09)

Managed administrative operations and workflow coordination for oncology services within a high-volume tertiary care hospital.

• Handled large-scale MIS reporting, operational documentation, and departmental data management systems.
• Generated weekly and monthly operational reports to support leadership review and decision-making.
• Independently managed the Kevat Oncology Training Program including planning, coordination, execution, and reporting activities.
• Acted as a liaison between multidisciplinary departments to improve communication and reduce operational delays.
• Supported process standardization and workflow improvement initiatives to enhance operational efficiency and service quality.

Patient Navigation & Operations Coordinator - Tata Memorial Hospital - Parel

(2021-06 - 2022-09)

• Coordinated patient services, appointment scheduling, and administrative workflows within oncology care services.
• Assisted patients and caregivers with treatment coordination, hospital navigation, and appointment management.
• Maintained patient records, reporting systems, and interdepartmental communication processes.
• Supported smooth patient flow and continuity of care through effective coordination across departments.
• Contributed to improving patient experience and operational efficiency in a high-volume healthcare setting.

PGDM - Healthcare Management

Diploma - Medical Laboratory Technology

B.Sc. - Biotechnology