Sonu Nikhil

Computer Science graduate (2018) transitioning into Data Analyst and Business Analyst roles, with 2 years of experience as Advisor II on the Service Head role / ATS Escalations Desk supporting HP through Convergys India Pvt. Ltd. Currently undertaking Data Analyst / Business Analyst training at ExcelR Pvt.

Ltd. since 6 May 2026. Hands-on Olist e-commerce project work using Excel, SQL, Power BI and Tableau to calculate business KPIs and present findings through dashboards. Brings customer support, escalation handling, communication and analytical reporting experience.

Advisor II — Service Head Role, Escalations Desk at Convergys India Pvt. Ltd.

HP Client. Duration: 2 years

• Handled customer cases escalated to the ATS Escalations Desk for the HP client, supporting timely review and resolution of complex service concerns.
• Communicated with customers and relevant internal teams to clarify issues, provide updates and support resolution through the escalation process.
• Maintained a customer-focused approach while managing escalated cases and following service processes and quality expectations.

Data Analyst / Business Analyst Training at ExcelR Pvt. Ltd. (2026-05 – Present)

Tools: Excel, SQL, Power BI and Tableau

Bachelor’s in Computer Science (2018)