Soubhagya Mallela

Dynamic Operations Leader with 15+ years of experience in operations management, content moderation, team leadership, and performance management across domestic and international processes. Proven expertise in KPI governance, workflow optimization, employee coaching, and stakeholder management. Skilled in driving operational excellence, improving team productivity, and ensuring business objectives are consistently achieved.

Results-driven Deputy Manager known for strategic planning, operational efficiency, and effective cross-functional coordination. Adept at communication, problem-solving, adaptability, and delivering seamless business operations.

Deputy Manager - Concentrix Services - Hyderabad

(2019-05 - 2026-04)

• Monitored team performance and ensured achievement of KPIs.
• Managed attendance, leave planning, and scheduling to support operational requirements.
• Handled client deliverables and ensured business targets including billable hours were consistently achieved.
• Addressed employee concerns and supported team wellbeing initiatives.
• Shared operational and performance reports with leadership teams.
• Identified bottom performers and implemented improvement plans.
• Conducted team meetings to communicate updates and align objectives.
• Assisted in onboarding and training new employees.
• Managed access-related operational issues.
• Maintained operational records and ensured policy compliance.
• Coordinated with cross-functional teams for smooth workflow management.

Assistant Manager – Operations - ITC Infotech - Hyderabad

(2018-06 - 2018-12)

• Coordinated daily operations to improve workflow efficiency and collaboration.
• Managed project timelines and ensured operational compliance.
• Coached employees to improve productivity and service delivery.

Team Leader - Wipro - Hyderabad

(2016-09 - 2017-08)

• Delegated tasks to improve team productivity.
• Participated in leadership meetings and shared progress updates.
• Monitored workflow adherence and operational standards.
• Facilitated team meetings to encourage communication and collaboration.
• Maintained a positive and productive work environment.

Operations Team Leader - Tata Business Support Services Limited - Hyderabad

(2009-07 - 2015-09)

• Led daily operations and ensured team efficiency.
• Trained employees on operational procedures and company standards.
• Monitored performance metrics and identified process improvements.
• Conducted regular team meetings to discuss updates and address concerns.

Bachelor of Science - Botany, Zoology, Chemistry - Government Degree College for Women's

Amaravani Junior College (1995 - 1997)

Stanley Girls High School (1995)