Soundarya Km

Assistant System Engineer with experience in incident management and production support across global environments. Proven ability to lead P0–P3 incidents, maintain 95%+ SLA compliance, and coordinate cross-functional teams. Hands-on expertise in Splunk, log analysis, and workflow automation to enhance system reliability.

ASSISTANT SYSTEM ENGINEER - IOPEX TECHNOLOGIES - BANGALORE

(2024-05)

Incident Management & Operations - RRPS Project

• Spearheaded P0–P3 incident management across global environments, maintaining 95%+ SLA compliance and minimizing service disruption.
• Commanded critical outages as Incident Commander, driving cross-functional coordination and reducing MTTR by 20%.
• Evaluated and prioritized large-scale disruptions impacting 20%+ of customers, enabling faster and informed recovery decisions.
• Communicated real-time updates to stakeholders and leadership, ensuring 100% adherence to communication SLAs and issuing Cloud Availability Notifications within 30–60 minutes.
• Managed 30+ incidents/month, ensuring 10-minute acknowledgment SLO compliance and timely SME engagement.
• Automated incident workflows using Slack bots, improving response time by 25% and enhancing visibility across teams.
• Led post-incident reviews (PIRs), ensuring 100% RCA completion and driving continuous improvement actions.
• Reduced repeat incident volume by ~15% by identifying recurring issues and implementing preventive measures through RCA insights.
• Transitioned 10+ critical incidents/month to full CINC, ensuring seamless handover and reducing resolution delays by ~15%.
• Governed incident lifecycle compliance, achieving 100% closure within 72-hour SLO and reducing backlog by ~20%.

ASSISTANT SYSTEM ENGINEER - IOPEX TECHNOLOGIES - BANGALORE

(2024-05)

Splunk Applications & Support - Kaleidoscope Project

• Owned end-to-end support for Splunk applications and add-ons, resolving 5+ tickets/week across data ingestion, parsing, and search performance.
• Oversaw full application lifecycle (installation, configuration, upgrades, patching, decommissioning) across multiple Splunk environments.
• Troubleshot and resolved complex technical issues, ensuring 95%+ SLA adherence with minimal service downtime.
• Optimized SPL for log analysis and query optimization, improving search performance by ~15%.
• Designed and maintained 10+ dashboards and alerts, enhancing monitoring, visibility, and operational insights.
• Configured data onboarding pipelines, ensuring accurate, consistent, and reliable data flow.
• Reduced alert noise by ~20% through threshold tuning, alert optimization, and misfire resolution.
• Drove with Tier 2/3 teams root cause analysis (RCA) and implement preventive fixes for recurring issues.
• Improved knowledge objects (fields, lookups, dashboards), improving data usability and reporting accuracy by ~20%.

Bachelor Of Engineering (B.E) - Computer Science - MVJ College Of Engineering (2019-09 - 2023-01)