Sourabh Agrv

Retail Merchandiser with experience in FMCG retail, store operations, inventory management, inbound receiving, order picking, and customer service in Bahrain. Skilled in maintaining merchandising standards, inventory accuracy, stock replenishment, hygiene compliance, and supporting daily store operations. A proactive team player with strong communication and problem-solving skills, committed to delivering excellent customer service and supporting store supervisors in achieving operational goals.

Merchandiser - Talabat Mart - Adliya, Bahrain

(2025-12)

• Maintain merchandising standards to maximize product visibility and availability.
• Replenish shelves and ensure products are displayed according to company standards.
• Perform inbound receiving by verifying deliveries against purchase documents.
• Support accurate order picking and timely fulfillment of customer orders.
• Monitor inventory levels, product expiry dates, and pricing accuracy.
• Assist with inventory counts and stock reconciliation to reduce stock discrepancies.
• Maintain high standards of hygiene, cleanliness, and safety throughout the store.
• Support the Store Supervisor in daily operations and communicate operational issues promptly.
• Collaborate with team members to deliver excellent customer service and smooth store operations.

Store Assistant - Pet Arabia - budaiya, Bahrain

(2025-05 - 2025-08)

• Developed customer service and sales skills in a specialty retail environment.
• Built strong product knowledge in pet nutrition, accessories, and healthcare items, enabling effective upselling and cross-selling.
• Assisted customers in selecting the right products for their pets, ensuring customer satisfaction and repeat visits.
• Handled point-of-sale operations, stock organization, and merchandising displays.

E-commerce Operations Associate - Flipkart India

(2024-01 - 2025-04)

Managed daily e-commerce and order-related operations.

• Assisted with order processing, picking, packing, and dispatch activities.
• Supported inventory checking and stock accuracy.
• Coordinated with team members to complete daily targets.
• Followed workplace safety and operational procedures.
• Helped resolve operational and customer-related issues

Executive Customer Service - Bharti Airtel Limited - Noida, UP, India

(2020-04 - 2023-12)

• Resolved customer inquiries through phone and email support.
• Maintained customer records and updated internal databases accurately.
• Prepared reports and documentation using Microsoft Office.
• Ensured timely resolution of customer issues while maintaining service quality.

B.Tech - Mechanical Engineering - Dr. APJ ABDUL KALAM TECHNICAL UNIVERSITY (2019) Lucknow, UP, India

Higher Secondary Certificate - Avadh Collegiate CBSE Board (2014) Lucknow, UP, India

Secondary School Certificate - Avadh Collegiate CBSE Board (2012) Lucknow, UP, India