Souryam Sam

IT Project Coordinator with 1 year 5 months of experience across IT support, PMO reporting, and client-facing project delivery. Currently coordinate and allocate work for a team of 10 developers across about 50 websites, an Android app project, and a user-management portal, acting as the single client contact for requirement gathering, effort estimation, MoMs, and status reporting. Strong in SQL, Advanced Excel, and Jira, with Power BI reporting and a Google Data Analytics certification.

B.Tech in Computer Science and Engineering, seeking a Business Analyst or Project Analyst role in a structured, process-driven environment.

Project Coordinator at IB Arts Pvt. Ltd. (2026-08 – Present)

• Coordinate and allocate work for a team of 10 developers, delivering about 50 websites, an Android app project, and a user-management portal with an accompanying app.
• Act as the single client point of contact in all meetings: gather requirements, clarify scope, and translate them into clear tasks for the development team.
• Estimate effort per task, assign work to developers, and track progress, pending items, and dependencies in Jira and tracking sheets.
• Write MoMs, project documents, and client status reports to keep all stakeholders aligned on progress and open issues.
• Escalate risks and blockers early and follow up with the team to keep delivery on schedule.

PMO Analyst at PACE Digitek Ltd. (2026-02 – 2026-06)

• Prepared and maintained 10 operational reports and performance dashboards weekly and monthly in Excel for telecom projects, including OSP reports and KPI tracking.
• Tracked ticket status across 50 open tickets and supported monthly ticket reconciliation and report validation, improving data accuracy.
• Coordinated reporting inputs and follow-ups with project teams and stakeholders to close pending activities on time.
• Maintained project documentation and monitored operational performance against targets.

IT Support Engineer at MaxMobility Pvt. Ltd. (2025-03 – 2025-12)

• Acted as the link between clients and the development team: clarified requirements, followed up on issues, and kept clients updated until resolution.
• Supported troubleshooting on an automated ticket management portal (Laravel 8, MySQL) with priority-based auto-routing and SLA-based escalation, serving 50,000+ users.
• Investigated reported issues using SQL queries and log analysis, identified where each issue occurred, and escalated to developers with clear details.
• Supported user acceptance testing (UAT) and data validation before releases.
• Tracked issues and project activities in Jira within Agile workflows.

B.Tech in Computer Science and Engineering – St. Thomas’ College of Engineering & Technology, MAKAUT (2024-06)

Diploma in Computer Science & Technology – Gobindapur Sephali Memorial Polytechnic, WBSCTE (2021-08)