Front Office Manager - Hotel Nisarga Inn Grand
- Managed overall customer relations and provided information about various hotel services
- Attended to guest queries and problems
- Conveyed complaints to concerned departments
- Provided patient hearing to guests and took adequate action
- Conveyed general complaints and suggestions to management
- Troubleshot guest issues and ensured high quality service
- Ensured maximum customer satisfaction and optimum resource utilization
- Interacted with guests to understand requirements and customized products and services
Duty Manager - The Fortune In J P Cordial
- Developed and implemented procedure control systems for maintaining hygiene and quality standards
- Generated cost savings in operations
- Possessed depth knowledge of actual operations in each department
- Troubleshot client issues
- Coordinated with guests for resolving concerns and needs
- Established tie-ups with major corporate clients
- Implemented sales promotional strategies to increase sales volume
- Achieved maximum customer satisfaction
Front Office Supervisor - Hotel Kanthi Comfort
- Handled VIP moments and visits with necessary arrangements for comfortable stay
- Managed HRM, staffing, and recruitment
- Conducted performance reviews and appraisals
- Handled operational functions including pre-staff briefings
- Created duty rosters and managed shifts
- Organized and conducted practical and theoretical training programmes
- Enhanced staff skills and motivation levels
- Conceptualized and implemented business strategies for accomplishment of pre-set targets
- Maintained sales analysis and client reports
- Developed sales strategies for business excellence and sales growth
- Converted enquiry calls to sales calls through persuasion and successful negotiation
- Projected and improved company image through effective corporate public relations
- Developed and executed comprehensive business plans for revenue goals
- Maximized profitability through effective selling strategies
- Solicited local business and charitable groups to capitalize on revenue
- Provided positive and aggressive leadership to ensure maximum revenue potential
- Recommended booking goals for sales team members
- Monitored day to day activities of direct reports
- Approved space release for catering to maximize revenue
- Participated in sales calls with sales team members
- Executed and supported operational aspects of booked business
- Developed and implemented marketing strategies and special promotions
- Remained active in business community for ongoing networking opportunities
- Prepared and managed department budgets and expenses
- Maximized company hotel profitability through cost control
- Demonstrated clear communication and promoted collaboration
- Promoted positive professional work environment
