Sreejil Sree

A PASSIONATE HOSPITALITY PROFESSIONAL

Talent

KottayamMember since November 7, 2026

MS OfficeFidelioHotSoftINNfinitPOS.

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MS OfficeFidelioHotSoftINNfinitPOS.

About

Dynamic and innovative hospitality professional with 15 years of experience in the industry with various hotel brands across Kerala and abroad.

CAREER OBJECTIVE: To further my knowledge and leverage the experience gained in the fields of front office Operations in the hospitality industry to enhance the organization’s goals.

Experience

Operations Manager - The Quilon Beach Hotel - Kollam

(2025-05)

Supporting Operations Activities
Champion the organization’s service vision to ensure high-quality product and service delivery.
Communicate clear and consistent operational goals to department heads and team members.
Make strategic and timely decisions to ensure smooth daily operations.
Oversee all operational departments to ensure coordination and efficiency.
Monitor daily business levels including occupancy, guest flow, and service demand.
Coordinate and supervise group bookings, events, and VIP arrangements.
Review operational reports and key performance indicators regularly.
Ensure all equipment is operational and maintenance issues are addressed promptly.
Maintain adequate staffing levels, supplies, and uniforms.
Ensure compliance with standard operating procedures (SOPs), safety, and company policies.
Support and implement crisis management and emergency procedures when required.
Managing Profitability
Analyze service and operational issues to identify trends and improvement areas.
Develop and implement operational strategies aligned with business objectives.
Monitor departmental expenses and implement cost-control measures.
Work with department heads to improve efficiency without compromising service quality.
Drive productivity and optimize resource utilization across departments.
Managing Revenue Goals
Monitor overall performance against budget (occupancy, revenue, and expenses).
Review financial reports and statements to evaluate operational performance.
Collaborate with sales and revenue teams to maximize revenue opportunities.
Monitor labor costs and ensure efficient workforce planning.
Review wage reports and guide managers in controlling payroll expenses.
Identify opportunities for upselling and revenue growth.
Leadership And Team Management
Lead, motivate, and develop department heads and team members.
Conduct performance evaluations and provide constructive feedback.
Ensure a positive and professional work environment.
Support employee training, development, and retention initiatives.
Promote teamwork and strong interdepartmental communication.

Front Office Manager - Hotel Gokulam Grand - Calicut

(2024-08 - 2025-05)

Front Office Manager - Hotel Karthika Park - Kazhakoottam - Trivandrum

(2019-11 - 2024-07)

Room Divisions Manager (RDM) - Devonshire Greens Leisure Hotel - Munnar

(2018-11 - 2019-11)

Supporting the Management of Rooms Division Activities
Champions the brand's service vision for product and service delivery.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Makes and executes the necessary decisions to keep property moving forward toward the achievement of goals.
Monitors and promotes room rates, specials, and promotions at the residence.
Monitors expected arrivals and departures.
Coordinates and makes preparations for group activities.
Runs and reviews critical information contained in Rooms division reports.
Operates all department equipment as necessary and reports malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and is able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Assists in ensuring the property's crisis management plan is followed as applicable.
Managing Profitability
Analyzes service issues and identifies trends.
Works with Rooms division teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Reviews and audits expenses.
Managing Revenue Goals
Monitors Rooms division sales performance against budget.
Reviews reports and financial statements to determine Rooms division performance against budget.
Reviews Rooms division occupancy & rate, wages, and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding the team accountable for results.