Sreetama Chatterjee

To work in a challenging and dynamic environment where I can add value to the organization while continuously enhancing my knowledge and developing my skills with loyalty and integrity. Experience in Retail Banking, Consumer Goods & Services, Retail, Healthcare Projects.

SAP PMO & SERVICE MANAGEMENT LEAD at ACCENTURE TECHNOLOGY INDIA PVT. LTD (2025-01 – Present)

• Manage day-to-day partner delivery and engagement, ensuring timely, accurate follow-up on questions, requests, and key deliverables
• Build rapport with international stakeholders by understanding partner context, priorities, and success metrics
• Monitor account health and performance KPIs, identifying trends and opportunities for growth
• Lead PMO operations and SAP project management practices to improve on-time delivery
• Managed the end-to-end SOW lifecycle, including extensions, renewals, and change requests, while ensuring audit-ready contract accuracy for rates and billing
• Built real-time ServiceNow dashboards reducing manual effort and enabling data-driven decisions
• Oversee PO tracking, invoicing triggers, budget monitoring prevent revenue leakage and maintain financial compliance
• Directed the full staffing lifecycle, including resume screening, interview coordination, and onboarding pipeline visibility
• Partnered with senior leadership to strengthen transparency, risk management, and operational readiness for RFPs
• Contribute to insight-driven recommendations that improve content quality, learner engagement, and partner success Cross-Functional Coordination
• Liaise with internal teams to resolve partner issues and drive solutions
• Ensure partner needs are prioritized and addressed across teams
• Results-driven and motivated professional with a strong inclination toward Project and Program Management, bringing structured execution and governance to complex initiatives
• Strong expertise in stakeholder management, including coordination with internal teams, vendors, and client leadership to ensure alignment and timely decision-making
• Adept at translating project objectives into measurable outcomes, ensuring business value realization and successful project closure

INFRA MANAGED SERVICE MANAGER at ACCENTURE TECHNOLOGY INDIA PVT. LTD (2023-11 – 2025-01)

• Governed a Healthcare Project, managing and resolving major incidents within SLA timelines
• Provided hourly updates during major outages and detailed RCA for problem management
• Reviewed breach justifications and prepared monthly decks for quality audit compliance
• Engaged in daily pre-CAB calls, change governance

TECHNICAL LEAD at COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD (2022-04 – 2023-11)

• Managed incidents as per SLAs and provided 24x7 production support
• Experienced in Microsoft O365 administration and team management
• Possessed strong communication skills and the ability to relate well at all organizational levels

SENIOR SYSTEM ENGINEER at COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD (2020-02 – 2022-03)

• Managed major incidents using ServiceNow, providing remote desktop support
• Resolved client queries using command prompt and assisted technicians with server and firewall troubleshooting

QUALITY ANALYST at WIPRO LTD. (2016-07 – 2020-02)

• Coached, mentored, and trained team members
• Conducted quality assessments of agent/customer interactions to meet client standards
• Ensured performance and quality of transactions conformed to company and regulatory standards
• Investigated problems and developed corrective actions for recurring discrepancies

BSC in GEOGRAPHY – University of Calcutta Rani Birla Girls' College