SAP PMO & SERVICE MANAGEMENT LEAD at ACCENTURE TECHNOLOGY INDIA PVT. LTD (2025-01 – Present)
- Manage day-to-day partner delivery and engagement, ensuring timely, accurate follow-up on questions, requests, and key deliverables
- Build rapport with international stakeholders by understanding partner context, priorities, and success metrics
- Monitor account health and performance KPIs, identifying trends and opportunities for growth
- Lead PMO operations and SAP project management practices to improve on-time delivery
- Managed the end-to-end SOW lifecycle, including extensions, renewals, and change requests, while ensuring audit-ready contract accuracy for rates and billing
- Built real-time ServiceNow dashboards reducing manual effort and enabling data-driven decisions
- Oversee PO tracking, invoicing triggers, budget monitoring prevent revenue leakage and maintain financial compliance
- Directed the full staffing lifecycle, including resume screening, interview coordination, and onboarding pipeline visibility
- Partnered with senior leadership to strengthen transparency, risk management, and operational readiness for RFPs
- Contribute to insight-driven recommendations that improve content quality, learner engagement, and partner success Cross-Functional Coordination
- Liaise with internal teams to resolve partner issues and drive solutions
- Ensure partner needs are prioritized and addressed across teams
- Results-driven and motivated professional with a strong inclination toward Project and Program Management, bringing structured execution and governance to complex initiatives
- Strong expertise in stakeholder management, including coordination with internal teams, vendors, and client leadership to ensure alignment and timely decision-making
- Adept at translating project objectives into measurable outcomes, ensuring business value realization and successful project closure
INFRA MANAGED SERVICE MANAGER at ACCENTURE TECHNOLOGY INDIA PVT. LTD (2023-11 – 2025-01)
- Governed a Healthcare Project, managing and resolving major incidents within SLA timelines
- Provided hourly updates during major outages and detailed RCA for problem management
- Reviewed breach justifications and prepared monthly decks for quality audit compliance
- Engaged in daily pre-CAB calls, change governance
TECHNICAL LEAD at COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD (2022-04 – 2023-11)
- Managed incidents as per SLAs and provided 24x7 production support
- Experienced in Microsoft O365 administration and team management
- Possessed strong communication skills and the ability to relate well at all organizational levels
SENIOR SYSTEM ENGINEER at COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD (2020-02 – 2022-03)
- Managed major incidents using ServiceNow, providing remote desktop support
- Resolved client queries using command prompt and assisted technicians with server and firewall troubleshooting
QUALITY ANALYST at WIPRO LTD. (2016-07 – 2020-02)
- Coached, mentored, and trained team members
- Conducted quality assessments of agent/customer interactions to meet client standards
- Ensured performance and quality of transactions conformed to company and regulatory standards
- Investigated problems and developed corrective actions for recurring discrepancies
