Srinivas P

10 years 10 months of experience in Console production support (Autosys) batch and Netcool operations and service now ITSM and integration as an ITSM Module. Expertise in Incident Management, Problem Management, Change Management, Request Management, CMDB, Knowledge Management, Asset Management, and Service Level Management with a focus on leadership and team management. Extensive expertise in leading and mentoring teams in monitoring Windows and Unix servers, overseeing server and application reboot processes, performing First Level Problem Determination, knowledge transition, and providing leadership in production support environments.

Lead Sr. Server System Operations at IBM India Pvt. Ltd (2011-12 – 2021-08)

Leading IT infrastructure support for a major Financial Client (State Street Corporation) with expertise in Autosys, UNIX, and WINDOWS environments. Provided 1st and 2nd Level of Production Support to all Data-center activities across multiple business sectors.

• Led IT infrastructure support for a major Financial Client
• Provided 1st and 2nd Level of Production Support to all Data-center activities
• Collaborated with Datacenter Managers on Production environment handling all business sectors (NY, TK, Euro, and Asia)
• Led the implementation of Change Requests (CR)
• Oversaw the updating and closing of Remedy Tickets
• Scheduled batch jobs on request and ensured team compliance
• Debugged and fixed issues for failed jobs using scripts, and mentored team members in troubleshooting
• Monitored Connect:Direct processes and ensured timely resolution of issues
• Led and mentored teams in monitoring Windows and Unix servers
• Oversaw server and application reboot processes
• Performed First Level Problem Determination (FLPD)
• Coordinated DR activities and led the team in disaster recovery operations
• Created and managed tickets using Remedy 7.1 ticketing tool
• Led incident management efforts and provided escalation support
• Generated Weekly/Monthly Incident reports for QA
• Proactive monitoring of Autosys servers and Netcool Operation Insight Components

Lead System Administrator Operations at Kyndryl Pvt. Ltd (2021-09 – 2022-09)

Lead System Administrator Operations role providing infrastructure support and operations management.

Career Gap (2022-10)

Career Gap due to parenting

Master of Business Administration in MBA – M.L.R Institute of Technology Dundigal (2006 – 2010)

Bachelor of Commerce in B.Com – Y.P.R Degree College Siddipet Affiliated to O.U (2002 – 2006)

Intermediate in C.E.C – Govt.

Junior College Siddipet Medak

Dist (2000 – 2002)

Secondary School Certificate in S.S.C – Sri Saraswathi Shishu Mandir Siddipet Medak Dist (1999 – 2000)