Srinivasan A

Hospitality, Food & Beverage and Cinema Operations professional with 20+ years of experience across restaurant operations, F&B management and multi-screen cinema management. Experienced in leading teams, improving customer experience, controlling food and operating costs, vendor negotiation, pre-opening operations, menu implementation, training, compliance and sales growth. Proven record of managing high-volume operations and delivering measurable improvements in cost control, service speed and profitability.

General Manager – Operations Food & Beverage - SpicyFeast Restaurant

(2023-04)

Lead day-to-day restaurant operations and customer service for an operation serving 200+ customers daily.

• Implemented cost-saving and waste-control initiatives, reducing food waste by 15%.
• Improved service speed by 20% through staff training and operational improvements.
• Negotiated with vendors to secure better ingredient pricing while maintaining quality, reducing costs by 10%.
• Strengthened customer experience and team performance through structured training and operational standards.

Unit Manager - Sri Sakthi Cinemas – 8 Screens

(2020-11 - 2023-04)

Led overall unit operations, commercial performance, customer service and team management.

• Implemented SOPs, monitored audience targets and maximized cost-control measures.
• Planned promotions, advertising activities and local-area marketing initiatives to increase admissions.
• Ensured compliance with health, safety, licensing, hygiene and sanitation requirements.
• Handled customer grievances and service recovery to maintain customer satisfaction.
• Trained new recruits, identified capability gaps and recommended development interventions.

General Manager – Operations | Food & Beverage Manager - V CELLULOID – Guntur, Kurnool & Adoni, Andhra Pradesh - Guntur, Kurnool & Adoni, Andhra Pradesh

(2017-01 - 2019-12)

Joined as General Manager – Operations at a 4-screen multiplex in Guntur (2017). Overseeing cinema operations, F&B, customer service, administration, team management, vendor & facility operations. Promoted to Food & Beverage Manager (2018) in recognition of operational performance and business management.

• Transfer to Kurnool to manage F&B operations for a 6-screen multiplex, including an in-house bakery and kitchen.
• Managed F&B production, food quality, hygiene, inventory, procurement, cost control, sales and team performance.
• Coordinated with management and project teams for the new BBQ restaurant project, including operational planning, kitchen requirements and pre-opening setup.
• Supported and coordinated operations related to a 3-screen cinema project in Adoni.
• Managed cross-functional coordination Cinema Operations, F&B, Kitchen, Bakery, Facilities, Vendors and Administration.

Cinema Manager - AGS Cinemas, OMR, Chennai – 4 Screens - Chennai

(2016-06 - 2017-04)

Managed day-to-day cinema operations, customer service and team coordination.

Unit Manager - Sri Sakthi Cinemas Tiruppur – 4 Screens - Tiruppur

(2015-07 - 2016-06)

Managed unit operations, service standards, customer experience and team performance.

Duty Manager – Chennai - PVR Cinemas - Chennai

(2010-01 - 2015-07)

Managed daily cinema operations, shift activities, customer experience and team performance.

• Coordinated safety, service standards, facility requirements and operational issues.

Team Leader – Bengaluru - PVR Cinemas - Bengaluru

(2007-01 - 2010-12)

Supervised frontline staff and coordinated daily operations.

• Ensured customer service standards and smooth execution of cinema activities.

Frontline Staff – Bengaluru - PVR Cinemas - Bengaluru

(2004-06 - 2007-12)

Handled customer-facing operations, ticketing/support activities and guest service.

• Developed strong hands-on experience in cinema operations and customer service.

F&B Assistant - Atria Hotel, Bangalore - Bangalore

(2003-12 - 2004-05)

Supported food and beverage service operations.

Industrial Trainee - Multiple Hotels

Completed industrial training in hotel operations.

• Jennys Hotel Salem
• GuestlineDay – Accor Group Tirupati
• Bread basket Trichy
• Jenny Recidency Trichy

Executive MBA - International Business Management - AIIT (2013-01)

M.A. - Tourism Management - Madurai Kamaraj University (2013-01)

Diploma - Hotel Management & Catering Technology - VJP College (2002-01)