SD Consultant at Stellantis (2025-01 – Present)
Support Project. Stellantis is a constellation of 14 iconic automotive brands and two mobility arms that are about more than transportation: they're about moving people and making connections. In March 2022, Stellantis presented Dare Forward 2030, a holistic plan that paves the way for Stellantis to transition to a sustainable mobility tech company that delivers value for all stakeholders.
- Provided end-to-end support for SAP SD processes in ECC and S/4 HANA environments.
- Handled daily production support tickets and resolved issues within SLA timelines.
- Supported Order-to-Cash (O2C) business processes including inquiry, quotation, sales order, delivery, billing, and returns.
- Worked on incident management, root cause analysis, and issue resolution for SD-related problems.
- Coordinated with business users to gather requirements and provide functional solutions.
- Monitored and resolved interface issues related to IDocs, EDI, and third-party integrations.
- Performed configuration changes in SAP SD based on business requirements.
- Supported pricing procedures, output determination, account determination, and copy controls.
- Worked on customer master, material master, and business partner master data support activities.
- Assisted in resolving delivery, billing, credit management, and shipment-related issues.
- Collaborated with MM, FI, WM/EWM, and PP teams for cross-functional issue resolution.
- Performed testing activities for enhancements, bug fixes, and support packs.
- Supported month-end and year-end business activities related to billing and sales processes.
- Prepared functional specifications for minor enhancements and coordinated with technical teams.
- Conducted user training sessions and provided support documentation/user manuals.
- Participated in ticket tracking, status reporting, and support review meetings with stakeholders.
- Worked on SAP transport management and coordinated movement of changes across landscapes.
SD Consultant at Ashok Leyland Ltd (2023-06 – 2024-12)
Support Project. Ashok Leyland Limited, flagship of the Hinduja group, is the 2nd largest manufacturer of commercial vehicles in India, the 4th largest manufacturer of buses in the world, and the 19th largest manufacturers of trucks. Headquartered in Chennai, 9 manufacturing plants gives an international footprint – 7 in India.
- Provided day-to-day production support for SAP SD processes.
- Handled support tickets, incidents, and service requests within SLA timelines.
- Resolved issues related to Sales Orders, Deliveries, Billing, Pricing, Customer Master, and Credit Management.
- Supported end-to-end Order-to-Cash (OTC) business processes.
- Performed root cause analysis for production issues and provided permanent fixes.
- Worked on configuration changes based on business requirements.
- Coordinated with business users for issue clarification, testing, and resolution validation.
- Monitored and resolved IDoc errors and interface-related issues.
- Supported pricing procedure maintenance and troubleshooting.
- Assisted users during month-end and billing activities.
- Worked closely with cross-functional teams including MM, FI, and WM modules.
- Prepared functional specifications for minor enhancements and coordinated with technical teams.
- Performed unit testing and supported UAT activities for changes and fixes.
- Maintained project documentation, issue trackers, and support reports.
- Provided user training and knowledge transfer for business users when required.
SD Consultant at Dormakaba (2021-12 – 2023-05)
Implementation Project. Established in 1997 as DORMA Door Controls, the company has gone from strength to strength and is now a major player in the access solutions industry. With more than 25 years of experience in Market India (India, Sri Lanka, Maldives, Bangladesh, Bhutan and Nepal) in access and security, continues to innovate and deliver the best products, solutions and services to customers around the world.
- Configured and customized SAP SD business processes based on business requirements.
- Worked on end-to-end OTC (Order-to-Cash) cycle including sales order processing, delivery, billing, pricing.
- Involved in Realization phase activities such as configuration, unit testing, integration testing, and defect fixing.
- Configured sales document types, item categories, schedule line categories, copy controls, and billing processes.
- Worked on pricing procedure configuration including condition types, access sequences, and account determination.
- Configured output determination, text determination, partner determination, and incompletion procedures.
- Worked on intercompany sales, third-party sales, STO, returns, and credit management processes.
- Coordinated with MM, FI and ABAP teams for enhancements, interfaces, reports, and forms.
- Prepared functional specifications for custom developments and coordinated testing with technical teams.
- Performed SIT, UAT, regression testing, and supported defect resolution activities.
- Supported data migration activities including customer master and Business Partner uploads in S/4HANA.
SAP-SD Associate Consultant at Global Logic India Ltd (2021-12 – 2023-05)
SAP-SD Consultant at Nexxoft Infotel Limited (2023-06 – Present)
