Senior Software Engineer at Tech Mahindra Ltd (2023-03 – Present)
Worked on-site in Germany for 1 year, collaborating with clients to deliver IAM solutions. Configured and enhanced NETIQ Novell Access Manager (NAM) for Access Management Federation. Successfully managed the project as the sole point of contact for 1.5 years without SLA breaches or escalations, earning client trust.
- Worked on-site in Germany for 1 year, collaborating with clients to deliver IAM solutions
- Configured and enhanced NETIQ Novell Access Manager (NAM) for Access Management Federation
- Upgraded NAM components (Admin Console, Identity Providers, Access Gateways)
- Independently created audit documentation and acted as the audit point of contact
- Documented platform design, operations, and troubleshooting procedures
- Served as the single client contact, working independently without offshore or onsite support
- Proficient in Linux Server, Putty, ENTRA ID, Azure DevOps, Visual Studio, Jira, ServiceNow, Confluence, and NETIQ Admin Console
- Provided on-call support and assisted the support team with incidents and requests
- Tested Admin Consoles, Access Gateways, and IDPs post-configuration changes or upgrades
- Disabled unnecessary SAML and OAuth applications to streamline processes
- Enhanced and configured NAM Federation tasks, including onboarding SAML and OAuth applications
- Reworked disaster recovery documentation by reinstalling NetIQ components
- Coordinated sprint planning and refinement meetings with clients and teams
- Key Achievement: Successfully managed the project as the sole point of contact for 1.5 years without SLA breaches or escalations, earning client trust
Associate Consultant at Capgemini Technology (2021-07 – 2023-03)
Identity and Access Management Support Consultant specializing in Access Management (IAM) and Privileged Access Management (PAM - CyberArk). Performed BAU tasks including incident resolution, vulnerability checks, and audit documentation.
- Perform Identity and Access Management (IAM) BAU tasks, including incident resolution, task execution, reporting, and monthly vulnerability checks for IAM and CyberArk
- Act as an IAM Support Consultant, specializing in Access Management (IAM) and Privileged Access Management (PAM - CyberArk)
- Create and manage audit documentation, serving as the audit point of contact
- Handle PAM (CyberArk) activities like managing safes (Windows, Linux, Secret Safe) and accounts
- Renew and manage NAM certificates and synchronize users between IDM and Azure AD
- Provide on-call support and assist users with system and service conflicts
- Oversee access provisioning and removal for user onboarding and offboarding
- Troubleshoot and resolve technical issues, implementing fixes as needed
- Collaborate with client management to gather insights, solve problems, and recommend improvements
- Renew Novell Access Manager certificates and manage PKI operations
- Develop and maintain IAM architecture and documentation
- Manage daily IAM operations, including monitoring, configuration, maintenance, and repairs
- Managed user and server access (UNIX & Solaris), resolved access issues, and granted permissions using RBACs and UserApp
- Mentored engineers and provided after-hours support when needed
- Administered identity and security access across systems, including Active Directory, handling onboarding, offboarding, and access-related incidents
- Acted as a Business Analyst for SailPoint, advising clients and application owners on its benefits over other IAM tools
- Oversaw access provisioning for users and systems efficiently
- Explained key IAM concepts, including Life Cycle Management (Joiner-Mover-Leaver), Identity Governance, Reconciliation, Access Certification, Password Management, Access Requests, and Separation of Duties (SoD)
Project Engineer at Wipro Technologies Ltd (2016-06 – 2021-07)
Managed user and server access across UNIX and Solaris systems. Administered identity and security access, handling onboarding, offboarding, and access-related incidents.
- Managed user and server access (UNIX & Solaris), resolved access issues, and granted permissions using RBACs and UserApp
- Mentored engineers and provided after-hours support when needed
- Administered identity and security access across systems, including Active Directory, handling onboarding, offboarding, and access-related incidents
- Acted as a Business Analyst for SailPoint, advising clients and application owners on its benefits over other IAM tools
- Oversaw access provisioning for users and systems efficiently
- Explained key IAM concepts, including Life Cycle Management (Joiner-Mover-Leaver), Identity Governance, Reconciliation, Access Certification, Password Management, Access Requests, and Separation of Duties (SoD)
