Senior pre sales associate - Nibav Lifts
(2024-05)
- Assist the sales team with technical insights and product knowledge.
- Conduct detailed product demonstrations for potential customers.
- Identify customer needs and suggest appropriate solutions.
- Collaborate with the sales team to prepare proposals and presentations.
- Support the development of sales strategies and tactics.
- Provide pre-sales technical support and answer customer queries.
- Work closely with account executives to ensure successful deal closure.
Processes Associate (Medical insurance) / Senior Risk Analyst - Ippopay Technologies Private Limited
(2022-04 - 2024-02)
- Transaction processing according to standard work & SOP.
- Prioritize transactions according to detailed guidelines to meet SLA.
- Plans and prioritizes tasks and work responsibilities to achieve objectives.
- Comprehending and responding to customer inquiries.
- Monitor transactions/merchants to identify risk/fraud and take necessary action immediately.
- Handle transaction queries in case of discrepancies where disputes arise from the customer.
- Work closely with partner banks and Cyber-cell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
- Speak to merchants or customers to understand and address queries/concerns.
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.
SME (Sales and Retention) - Hermes I Ticket Private Limited
(2015-04 - 2020-02)
- Responding promptly to customer enquiries via telephone and e-mail in a professional & efficient manner.
- Dealing efficiently with questions and queries from members.
- Keeping up to date services and company products.
- Handling the query and issue via telephone and e-mails.
- Promoting the Company's products and services to members.
- Handling objections professionally.
Collection Executive - Mahindra Holiday and Resorts India Private Limited
(2014-03 - 2015-03)
- Responding promptly to customer enquiries via telephone and e-mail in a professional & efficient manner.
- Dealing efficiently with questions and queries from members.
- Keeping up to date services and company new resorts.
- Handling the query and issue via telephone and e-mails.
- Promoting the Company's products and service to members.
- Handling objections professionally.
Customer Care Executive - RMP INFOTEC PVT LMT
(2012-08 - 2013-09)
- Ensuring that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required.
- Responding promptly to customer enquiries in person or via telephone, letter, and email in a professional & efficient manner.
- Using the in-house system to record necessary information and instigate actions as required.
- Processing orders, forms, applications and requests for information.
- Dealing efficiently with questions and queries from customers.
- Keeping up to date with all the company's products, services and procedures.
- Directing requests and unresolved issues to other colleagues.
- Maintaining up to date paper and computer based files and administrative systems.
- Promoting the company's products and services to customers.
- Handling objections professionally.
- Complete weekly sales reports & maintain inventory.
Senior Telesales Officer - NET Ambit Infosource private limited The role of Telesales / Telemarketing involves generating sales leads and/or selling a range of products/services through outbound telephone contact to achieve a predetermined revenue target or sales quota. Employees in this role focus on short sales rather than establishing relationships. The position requires an energetic & enthusiastic approach as well as resilience and stamina.
