Steve Meyers

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Tele Executive - Glen Garry Marketing Solutions

(2020-09 - 2022-03)

• Cold/Warm Calling: Initiating outbound calls to prospective customers to pitch products or services.
• Sales Closure: Persuading customers to purchase, cross-sell, or up-sell to meet daily, weekly, or monthly quotas.
• Lead Generation: Identifying potential clients and generating qualified leads.
• Customer Relationship Management: Building rapport, answering questions about products, and handling customer complaints.
• Data Maintenance: Updating and maintaining client databases and records of calls in a CRM system.
• Following Scripts: Utilizing company-provided sales scripts to ensure consistent messaging

Patient AR Caller - QWay Technologies PVT LTD

(2022-03 - 2024-09)

• Claim Follow-up: Calling insurance companies to check status of unpaid, rejected, or denied claims.
• Denial Management: Analyzing, resolving, and appealing denied claims.
• Documentation: Updating patient accounts with detailed notes regarding the status and actions taken on claims.
• Reimbursement Maximization: Ensuring correct payments by reviewing Explanations of Benefits (EOBs).
• Communication: Interacting with insurers and, if necessary, patients or providers to resolve billing disputes.
• Compliance & Technical Knowledge: Adhering to HIPAA regulations, maintaining patient confidentiality, and using medical coding knowledge.

Senior Caller - Attorney - Centaur Billing

(2025-02)

• Legal Follow-up & Coordination: Regularly contacting law firms to track the status of personal injury or liability cases to determine when a settlement is expected.
• Lien Management: Filing and managing medical liens against pending legal cases to secure the provider's right to payment from any eventual settlement proceeds.
• Document Provision: Ensuring attorneys have all necessary medical records, itemized bills, and "Letters of Protection" (LOPs) required to include medical costs in the legal claim.
• Settlement Negotiation: Working with attorneys to negotiate final payment amounts when settlement funds are limited, often involving "pro-rata" distributions among multiple creditors.
• Verification of Legal Representation: Confirming that a patient is indeed represented by the attorney on file and obtaining formal letters of representation.
• Payment Tracking: Monitoring the distribution of settlement funds to ensure the healthcare provider receives their portion immediately after a case is closed.
• Account Documentation: Maintaining meticulous notes in the billing system regarding the attorney's name, case status, court dates, and any agreements made regarding the balance.
• Compliance: Adhering to HIPAA regulations when sharing sensitive medical information with third-party legal entities.

SSLC - Ram Open School (2019)

HSLC - Ram Open School (2021)