Subhash Kaintura

Results-driven Operations Manager and Digital Marketing Professional with over 9 years of progressive experience across BPO operations, affiliate marketing, and team leadership. Demonstrated expertise in building and scaling high-performing teams, managing revenue-generating premium rate services, and executing data-driven email and CPA marketing campaigns. Adept at streamlining workflows, improving KPIs, and delivering measurable business outcomes across diverse industries including telecom, travel, and digital marketing.

Manager – Operations at Recsquire Solutions Pvt. Ltd. (2019-05 – Present)

• Oversee end-to-end daily operations ensuring seamless team performance and service delivery.
• Lead full-cycle recruitment, onboarding, and continuous training programmes for operational staff.
• Define, monitor, and optimise KPIs across departments to drive efficiency and meet business targets.
• Manage escalations, quality assurance, and produce detailed management reports for stakeholders.
• Collaborate with senior leadership to implement process improvements and strategic initiatives.

Owner / Premium Rate Number Promoter at Numbers Plus Ltd. (UK) (2018-07 – 2021-03)

• Owned and operated UK premium rate number services, managing end-to-end revenue generation.
• Designed inbound call strategies that maximised call volume and per-minute revenue.
• Ensured full compliance with UK regulatory frameworks (PhonepayPlus / PSA) and data protection laws.
• Built customer engagement systems to improve retention and call quality metrics.

Freelance Affiliate & Digital Marketing Specialist at Self-Employed – MaxBounty, Monetise, DigiVoo UK Ltd. (2017-01 – 2019-12)

Project-Based

• Planned and executed high-converting affiliate and CPA campaigns across multiple verticals.
• Managed large-scale email marketing campaigns using Mailchimp, MailerReach, Google YAMM, Mail Meteor, and Mergo.
• Drove lead generation pipelines and maintained strong affiliate network relationships.
• Analysed campaign data to optimise click-through and conversion rates continuously.

Manager – Sales & Operations at Elite Infotech Solutions (2017-01 – 2018-03)

• Led sales and operations teams to consistently meet and exceed monthly revenue targets.
• Developed performance reporting frameworks and conducted regular team training sessions.
• Streamlined internal workflows, reducing turnaround times and improving client satisfaction.

Team Lead at Innovative Hub (2016-04 – 2016-10)

• Supervised a tele-calling team, monitoring daily performance and handling escalated queries.
• Implemented call quality feedback loops that improved conversion rates by the quarter-end.

Tele Calling Executive at Bespoke Solutions (2015-11 – 2016-04)

• Handled both inbound and outbound customer calls, consistently achieving and exceeding targets.
• Maintained accurate CRM records and contributed to team reporting processes.

Independent Travel Manager at Dreamport (2015-01 – 2015-03)

Short-term Contract (3 Months)

• Coordinated end-to-end travel bookings, itinerary planning, and customer support.
• Managed vendor communication and ensured high client satisfaction throughout engagements.

Assistant Teacher at Olympus High School (2014-01 – 2015-08)

• Supported classroom instruction and facilitated student learning activities.
• Assisted in curriculum delivery, student assessments, and parent communication.