Subhash Sharma
Sprinklr/Flexydial Dialer
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About
To work in a reputed organization that facilitates the advancement of my technical knowledge & professional career by providing me a competitive & motivating environment leading to the growth of myself and the organization
Experience
Sprinklr/Flexydial Dialer - HDFC Bank Limited - New Delhi and Kolkata India
(2019-12)
- Creation: Campaign, Queue,User Group, User or Dialer profile
- Mapping: Suppression list, user properties, user skills, RM DID No or Voice application
- Experience with predictive dialer, preview dialer or manual dialer.
- Dialer strategy or opration: configuration, monitor and troubleshooting dialer setting,call routing, contact rates,Agent talk time,Churn reducation or voice settings.
- Campaign setup and routing: Plan and excutive campaign setups across multiple products, Configuration strategy logic and lead prioritization, pacing ratio or align campaigns with capacity planning.
- Compliance and Risk management: maintain documention and reporting for audit or monitoring or address regulatory risk.
- Data analysis and reporting: provide daily, weekly or monthly KPI reporting to leadership with actionable recommendations(Agent hygiene,Lead anylasis,Pivot Chert or Dashboard)
Vodafone process - Cogent E – Services Private Limited - Noida U.P. India
(2019-01 - 2019-07)
- Resolved customer queries and problem using effective communication and providing step-by-step Solutions.
- Managed complaints with calm,clear communication and problem solving.
Linux system administrator - Tech and sSystem Private Limited - Bhopal M.P. India
(2018-03 - 2018-12)
Installation and configuration server
Education
Bachelors of Engineering - IT(Information Technology) - RITS, Bhopal (2017)
High School Certificate Examination - Maths-Science - 10+2Highschool,Nabinagar Aurangabad,(Bihar) (2013)
Senior Secondary Certificate Examination - 10+2HighSchool,Nabinagar Aurangabad,(Bihar) (2008)
