Jk Jamal
Assistant Manager Dialer
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About
I am working as a Assistant Manager Dialer
Experience
Dialer AM (WFM) - HRH Next Services Ltd.
(2023-10)
- Handling Team of Dialer & RTQM
- Real-time queue monitoring and campaign management
- Forecasting and scheduling
- SLA adherence and RNP target achievement
- Collaboration with IT and vendor teams
- Daily, Weekly, Monthly reporting and issue resolution
Operations Analyst (WFM) - Quadrillion Finance Pvt. Ltd.
(2022-09 - 2023-09)
- Capacity planning
- Scheduling and campaign monitoring
- Ameyo dialer ID management and gateway handling
- Report generation and issue resolution
Assistant Manager (WFM) - Teleperformance Global Services India Pvt. Ltd.
(2019-02 - 2022-09)
- Capacity planning and resource allocation
- Scheduling and campaign monitoring
- Real-time analysis (RTA) and issue resolution
- Data management and report generation (Daily, Weekly, Monthly)
Verifier - Teleperformance Global Services India Pvt. Ltd.
(2019-02 - 2022-09)
Credit Card Process (Axis Bank), on-call verification
Acting Team Leader - Vertex Customer Management India Pvt. Ltd.
(2016-11 - 2019-01)
Led team operations for 1 year
Subject Matter Expert (SME) - Vertex Customer Management India Pvt. Ltd.
(2016-11 - 2019-01)
MNP prepaid team, handled escalated calls
Business Associate - Vertex Customer Management India Pvt. Ltd.
(2016-11 - 2019-01)
Retention team, Vodafone Process
Education
B.Sc - Computer Science - Govt Degree College Uravakonda (2014)
M.P.C - Nalanda Junior College (2011)
S.S.C - Jyothi English Medium High School (2009)
