Sudarshan C.s

Service Sales Specialist with over 2 years of experience in healthcare technology and medical equipment service sales. Experienced in managing AMC, CMC, and HBS contracts for GE HealthCare and Carl Zeiss equipment through an authorized partner. Skilled in contract renewals, installed-base sales, customer relationship management, quotation preparation, OEM coordination, preventive maintenance planning, and business development.

Strong technical background in Electronics & Communication with proven ability to drive service revenue while maintaining high customer satisfaction.

Service Sales Specialist (Wipro GE Healthcare & Carl Zeiss) - Global Medical Systems - Bengaluru, India

(2024-01)

• Contract Management: Oversee service sales for medical imaging and diagnostic equipment, specializing in AMC (Annual Maintenance Contracts) and CMC (Comprehensive Maintenance Contracts).
• Revenue Growth: Identify service requirements for hospitals and diagnostic centers, preparing technical quotations and following up to ensure order closure and renewals.
• Operations Coordination: Act as the primary liaison between OEM service teams and field engineers to schedule preventive maintenance (PM) and emergency breakdown services.
• CRM & Data: Utilize CRM software to maintain meticulous records of equipment history and customer interactions, facilitating targeted upselling of service packages.
• Business Development: Support marketing efforts through technical presentations and coordinating product demonstrations for prospective healthcare clients.

Quality Check & Branding Associate - Semi-Pro Technology - Bengaluru, India

(2023-01 - 2024-12)

• Leadership: Managed a small production team as Assembly and QC Manager, ensuring 100% adherence to quality standards and delivery timelines.
• Technical QC: Conducted rigorous incoming and outgoing product inspections to minimize defect rates.
• Digital Branding: Managed website content, SEO activities, and graphic design (logos/branding) to enhance the company's digital footprint.

Intern – PCB Assembly & Testing - Electronics Manufacturing Company

(2023-01 - 2023-12)

• Gained hands-on experience in SMD machine handling and PCB assembly within a high-volume production environment.
• Assisted R&D and Quality departments in component-level testing and fault identification.

Diploma - Electronics & Communication - P.V.P Polytechnic (2021-01 - 2023-12)

SSLC - Morarji Desai Residential School (2020-12)