Sudarshan Kondekar

Salesforce CRM Business Analyst and Certified Scrum Master with 5+ years of experience driving Salesforce Service Cloud, Experience Cloud, Sales Cloud, and Health Cloud initiatives across Logistics, Telecom, Healthcare, and E-Commerce domains, backed by 10+ years of prior experience in Test Leadership across enterprise transformation programs. Experienced in Agile and SAFe delivery frameworks, stakeholder workshops, requirements elicitation, user story lifecycle management, Agile Ceremonies, UAT coordination, and cross-functional collaboration across onsite-offshore teams. Leveraged strong QA and business process validation expertise to strengthen requirement analysis, improve delivery quality, reduce defect leakage, and enable successful CRM transformation initiatives.

Tech Lead - Salesforce Business Analyst | Scrum Master at Tech Mahindra (2022-02 – Present)

• Functioned as Salesforce Business Analyst and Scrum Master for enterprise Salesforce Service Cloud implementations for US-based logistics client
• Led stakeholder workshops to elicit, analyze, prioritize, and document business requirements for Salesforce CRM initiatives
• Facilitated Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions
• Collaborated with product owners, architects, and development teams to manage user stories, sprint priorities, release planning, and delivery governance
• Contributed to Quarterly Program Increment (PI) Planning and executive Agile governance activities within SAFe framework
• Delivered Brokerage platform implementation using Salesforce Experience Cloud and Sales Cloud, supporting delivery of 50+ sprints with low defect leakage
• Created As-Is and To-Be process workflows using MS Visio and utilized existing Power BI dashboards to provide real-time project visibility and delivery metrics
• Supported UAT coordination, regression validation, release readiness, and production sanity activities across Salesforce implementations

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Senior Consultant at Capgemini Technology Services India Limited (2014-09 – 2022-02)

• Supported Agile delivery initiatives for Salesforce Health Cloud implementation for a US healthcare client within a multi-vendor delivery ecosystem
• Led offshore Agile coordination activities including defect triage, sprint collaboration, issue prioritization, and release support
• Revamped QA and validation processes for Salesforce Health Cloud implementation, reducing testing cycle timelines by 25%
• Validated critical Salesforce Health Cloud workflows including Member 360, Service Appointments, Case Lifecycle Management, HRA forms, and ICD-10/CPT integrations
• Collaborated with business and technical stakeholders to validate workflows, functional requirements, and operational objectives
• Supported enterprise e-commerce and Salesforce Sales Cloud transformation programs across Healthcare, Airlines, Insurance, and Retail domains

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QA Associate at Moofwd Technologies (2012-10 – 2014-09)

• Managed end-to-end testing lifecycle activities for cross-platform mobile application products across iPhone, Android, and Windows devices.

MBA in Telecom Management – Annamalai University (2012)

B.E. in Electronics & Telecommunications – Dr. Babasaheb Ambedkar Marathwada University (2006)