Sudarshan Rajagopalan

Lead Business Analyst and Product Owner with 10 years of experience in business analysis, product delivery, and Agile transformation across enterprise platforms, financial services, and workplace technology. Delivered platforms serving 350,000+ users, cutting operating costs by 17%, reducing UAT defect escapes by 35%, and lifting sprint velocity by 20%. Skilled in requirements elicitation, backlog management, stakeholder alignment, and executive communication, with hands-on use of Generative AI tools such as Microsoft Copilot to speed up documentation and analysis work.

Business Architecture Specialist at Accenture Solutions Pvt. Ltd. (2025-06 – 2026-08)

• Led business analysis and product delivery for a sustainability procurement roadmap across 4 business units, aligning 6 sprints to a single release cadence and closing the scope-change gaps that had delayed 2 of the previous 3 releases.
• Cut UAT defect escapes by 35% after introducing structured acceptance-criteria templates and mandatory pre-UAT walkthroughs with risk and compliance stakeholders.
• Raised sprint velocity by 20% by moving backlog refinement from ad-hoc issue triage to story-point-led, OKR-aligned prioritization.
• Owned roadmap definition and feature prioritization, turning user feedback and business requirements into backlog decisions that helped lift user adoption by 48% and customer satisfaction by 36%.
• Built a Microsoft Copilot-assisted workflow for requirements analysis, user stories, acceptance criteria, and meeting documentation, cutting turnaround time by close to 60%.

Senior Business Analyst at Accenture Solutions Pvt. Ltd. (2021-11 – 2025-05)

• Delivered Accenture India's Return-to-Office platform for 350,000+ employees, migrating legacy capacity and transport systems onto a modern book-and-use architecture and helping cut facility operating costs by 17%.
• Defined 40+ user stories and prioritized features for shuttle scheduling and seat booking, working closely with engineering to keep delivery on schedule.
• Managed the end-to-end product backlog, translating strategy, roadmap priorities, and OKRs into epics, features, and user stories for senior product leadership.
• Mentored 3 junior analysts on requirements and story-writing, taking independent ownership of sprint ceremonies and cutting the team's dependency on senior review by 40%.
• Presented product demos and business cases to VP-level stakeholders, securing sign-off to keep the release schedule on track.
• Used Microsoft Copilot for requirements analysis, executive presentation prep, and release notes, reducing documentation time by 27%.

Business Analyst at Quantum Phinance Consulting Pvt. Ltd. (2019-02 – 2021-11)

• Delivered 8 end-to-end use-case specifications for NBFC clients across Asset & Liability Management (ALM) and regulatory reporting, with zero rework across 3 client engagements.
• Authored 4 competitive RFP responses, winning 2 of 4 bids and contributing over ₹2 crore in new contract value.
• Set up SLA frameworks and acceptance-testing protocols with QA teams, standardizing sign-off criteria across engagements.
• Built requirements traceability matrices across 3 concurrent projects, giving clients real-time visibility into delivery progress.

Production Support Analyst at Capgemini India Services Pvt. Ltd. (2016-09 – 2018-12)

• Reduced P1 incident resolution time by 25% by introducing a structured root-cause-analysis log that turned recurring middleware failures into permanent fixes.

Bachelor of Engineering in Electronics & Telecommunication – SIES Graduate School of Technology, Mumbai (2012 – 2016)