Sudha Nair

Compassionate and highly organized healthcare professional with over 8 years of diverse experience in patient coordination and administrative operations in a multispecialty hospital setting. Proven ability to deliver exceptional patient experiences through seamless cross-functional coordination, multilingual communication, and attention to detail. Looking for a dynamic role in patient care services or hospital administration where empathy meets efficiency.

General Manager - The Nest Wellness Women & Fertility Clinic

(2026-05)

Overall administration and operational management of the fertility clinic.

• Supervision of reception, nursing, pharmacy, laboratory, housekeeping, and support services.
• Recruitment, on boarding, attendance monitoring, leave management, and employee documentation.
• Preparation and implementation of HR policies, SOPs, and departmental protocols.
• Monitoring daily collections from reception, pharmacy, and procedures.
• Coordination with consultants regarding OP schedules, procedures, and patient appointments.
• Inventory control and stock monitoring of pharmacy, consumables, OT, and nursing departments.
• Preparation of management reports, MIS reports, and performance reviews.
• Patient grievance handling and service quality improvement initiatives.
• Vendor coordination, procurement follow-up, and facility management.
• Ensuring NABH-compliant operational practices and documentation.

Front Office Manager - Loka Medicity Hospital

(2025-11 - 2026-04)

• Managed complete front office and reception operations.
• Planned consultant schedules and coordinated OP appointments.
• Supervised reception executives and PRO team activities.
• Duty rosters and work allocation for reception staff.
• Managed driver schedules and transportation requirements.
• Coordinated patient registrations, admissions, and billing support.
• Handled patient complaints and service recovery.
• Prepared daily operational reports and management updates.
• Coordinated with clinical and non-clinical departments for smooth patient flow.

Team Leader – Reception & International Desk - G G Hospital, Thiruvananthapuram - Thiruvananthapuram

(2024-04 - 2025-11)

• Lead and supervise a dynamic team of front desk executives, ensuring smooth daily operations and top-tier patient service delivery.
• Oversee reception activities including patient check-in, scheduling, enquiry handling, and inter-departmental coordination.
• Ensure adherence to hospital protocols and quality standards, maintaining a calm and welcoming environment under high-pressure scenarios.
• Mentor and train new reception staff on hospital systems, service etiquette, and international patient handling.
• Handle escalated patient concerns with professionalism and resolve service conflicts swiftly to ensure satisfaction.
• Collaborate closely with doctors, administrative teams, and billing departments for seamless patient experience.
• Monitor front desk KPIs and provide monthly reports on patient flow, satisfaction, and service efficiency to management.
• Drive improvements in workflow processes, incorporating feedback from patients and team members alike.

Patient Relations Officer (International Desk) - G G Hospital, Thiruvananthapuram - Thiruvananthapuram

(2023-08 - 2024-03)

• Handled international patient processes, ensuring timely registration, consultation scheduling, and follow-up coordination.
• Managed high-priority C Form submissions within 24 hours, maintaining legal compliance.
• Led the design and execution of agent incentive programs to enhance global collaboration.
• Monitored patient communication channels, addressing over 50 inquiries per day.
• Generated daily performance analytics to support strategic decision-making.

Inpatient Coordinator - G G Hospital, Thiruvananthapuram - Thiruvananthapuram

(2020-06 - 2023-08)

• Streamlined the inpatient admission process with attention to documentation and patient service quality.
• Built strong internal liaisons between accounts, admin, and clinical teams to ensure holistic care delivery.
• Maintained accurate patient flow data and facilitated efficient discharge processes.

Front Desk Manager - G G Hospital, Thiruvananthapuram - Thiruvananthapuram

(2019-12 - 2020-05)

• Supervised daily front-desk operations, including patient registration, follow-up tracking, and appointment confirmations.
• Managed critical administrative workflows and ensured excellent customer service for both local and international patients.

Floor Manager - G G Hospital, Thiruvananthapuram - Thiruvananthapuram

(2018-12 - 2019-11)

• Guided patients through pre-registration, referral handling, and healthcare service inquiries.
• Supported medical staff with patient records, appointment setups, and diagnostic scheduling.

Bachelor of Law - Law - Kerala Law Academy (1995)

Pre-Degree - NSS College, Changanacherry (1989)

SSLC - Bethany Convent School, Bangalore (1986)