Sudhakar Mylabathula
IT Manager | Head – IT Infrastructure & Operations
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About
Senior IT Infrastructure & Hospitality Technology Leader with 19+ years of experience managing enterprise and hotel IT environments. Expertise in IT strategy, infrastructure modernization, PMS/POS platforms, cybersecurity, cloud technologies, vendor governance, and service delivery. Proven track record in supporting 24x7 hospitality operations, leading infrastructure transformation initiatives, optimizing IT costs, and ensuring high availability of business-critical systems.
Experienced in managing hotel technology ecosystems including Opera PMS, Simphony POS, SAP S/4HANA, network security, enterprise Wi-Fi, and guest technology services.
Experience
Manager – Systems & IT - THE PARK HOTEL – Apeejay Surrendra Park Hotels - Visakhapatnam
(2024-04)
- Managed end-to-end migration, implementation, testing, integration, data validation, user training, and go-live support for PMS: Wish.Net → Oracle OPERA PMS
- Managed end-to-end migration for POS: Touche → Oracle Simphony
- Managed end-to-end migration for Finance: WebProlific → SAP S/4HANA
- Implemented SAP S/4HANA Cloud for Human Resources operations
- Led PMS integration using Oracle OXI for seamless connectivity between booking engines and hotel management systems
- Own and execute IT infrastructure strategy aligned with business and brand objectives
- Manage IT budgets, procurement, and maintenance contracts
- Ensure secure, reliable, and scalable IT operations across all hotel functions
- Lead IT teams and vendors to meet SLA and service excellence standards
- Oversee data security, compliance, and disaster recovery readiness
- Drive continuous improvement in guest and business IT services
Sr. Assistant Manager – Systems & IT - THE PARK HOTEL – Apeejay Surrendra Park Hotels - Visakhapatnam
(2018-04 - 2024-03)
- Managed enterprise servers, domain controllers, backups, and endpoint security
- Administered LAN/WAN networks, structured cabling, and switching infrastructure
- Implemented and maintained EPABX, CCTV, and IP-based security systems
- Coordinated with vendors for upgrades, procurement, and issue resolution
Assistant Manager – Systems & IT - THE PARK HOTEL – Apeejay Surrendra Park Hotels - Visakhapatnam
(2012-01 - 2018-03)
- Managed PMS, POS, and core hospitality applications
- Designed and deployed high-speed guest internet (HSIA) solutions
- Led infrastructure upgrades, system installations, and user training
IT In-Charge - Hampshire Plaza (Fernhill Hotels) - Hyderabad
(2010 - 2012)
Systems Executive - The Central Court Hotel - Hyderabad
(2008 - 2010)
EDP Executive - Celebrity Hospitality Services - Hyderabad
(2006 - 2008)
Education
MCA - Master of Computer Applications - Andhra University
Bachelor of Arts - B.A. - Andhra University
Diploma - Computer Science & Engineering - Technical Board of Karnataka
