Sudheesh A

Motivated Web and Technical Support Engineer experienced in website support, data entry, and technical troubleshooting. Adept at updating website content, managing online data, resolving user issues, and ensuring efficient system performance. Strong attention to detail with a commitment to maintaining data accuracy and providing reliable technical support.

Software Engineer & Web Support - Vasanth & Co Corporate

(2025-06 - 2025-12)

• Developing and enhancing the CTM (Catalogue & Product Management) admin module to support efficient client-side operations.
• Contributing to the POS project built on a microservices architecture, working across multiple interconnected micro applications.
• Building and maintaining the SDM (Scrolling Data Management) module to deliver shared information seamlessly across applications.
• Integrating and optimizing the Coupon Generation module for streamlined creation, usage tracking, and performance monitoring
• Collaborating closely with UI/UX designers and API teams to ensure cohesive functionality and an enhanced user experience.

Customer Support Executive (Intern) - Vortex Engineering

(2024-11 - 2025-03)

• Provided prompt and effective assistance to customers via calls, emails, and chats.
• Resolved technical and service-related issues with professionalism and accuracy.
• Maintained customer records, tracked queries, and ensured timely follow-up.
• Delivered excellent service to enhance customer satisfaction and retention.

Bachelor of Mechanical Engineering - Mechanical Engineering - Kumaraguru College of Technology (2022 - 2024)

Diploma in Mechanical Engineering - Mechanical Engineering - Sri Ramakrishna Polytechnic College (2018 - 2021)