Sudip Chatterjee

Desktop Support Engineer with 12+ years of experience delivering IT service desk support, remote assistance, and infrastructure troubleshooting. Proven expertise in incident management, Active Directory administration, ticketing systems, and end-user support across global environments. Skilled in diagnosing hardware and software issues, managing user accounts and permissions, and resolving technical problems via remote tools.

Strong track record of supporting Microsoft environments (Windows, Office 365, Outlook) and maintaining high customer satisfaction through prompt, professional communication.

Desktop Support Engineer - Vserv Info Solution

(2023-01 - 2026-06)

• Provide comprehensive desktop support including troubleshooting, network printer installation, and IP configuration.

IT Executive - Exide

(2020-01 - 2022-12)

• Managed desktop operations including printer support, Lotus Notes, Microsoft Outlook, and IP configuration.

Desktop Support Engineer - Globtier Infotech

(2016-01 - 2019-12)

• Installed and configured hardware and software including IP configuration, LAN troubleshooting, antivirus updates, printer installation and sharing.
• Managed DHCP, DNS, proxy server, MS Outlook, backup server NAS handling, router, switch, VLAN, and remote access.
• Administered Active Directory, performed basic and advanced networking, routing protocols (RIP, OSPF, EIGRP).
• Handled Linux basics, PBX, EPBX systems, and provided troubleshooting support.

MS/M.Sc. - Computers (Science) - Punjab Technical University

BSc - Bio Science