Suganya Pradeep

Relationship-management and education professional with extensive experience across banking, online learning, preschool education and centre coordination. Brings a strong combination of student/learner engagement, parent communication, client servicing, progress tracking, issue resolution and virtual relationship management. Experienced in understanding individual needs, providing structured follow-up, coordinating with multiple stakeholders and maintaining long-term relationships.

Well suited to student-success roles requiring ownership, empathy, communication, planning and consistent customer support in a remote environment.

Centre Coordinator - Kids Castle - Bangalore

(2022-01 - 2023-04)

• Coordinated day-to-day centre operations across teachers, children and parents, ensuring schedules, classroom routines, events and learning records were managed smoothly.
• Served as a key communication link between parents and teaching staff, responding to day-to-day concerns and supporting timely resolution and follow-up.
• Supported learning readiness and student-related coordination while maintaining a positive parent experience and consistent service delivery.
• Worked across multiple stakeholders and priorities, strengthening planning, organization, communication and ownership of outcomes.

Online Educator / English Communication Trainer - uFaber & FluentLife - Remote / Online

(2019-01 - 2022-12)

• Conducted one-to-one and online learning sessions, adapting explanations and support to different learner needs, confidence levels and progress.
• Tracked learner progress, provided structured feedback and used regular practice and interaction to improve learner engagement and outcomes.
• Maintained consistent virtual communication and follow-up, building trust with learners in a fully remote working environment.
• Simplified concepts and tailored support based on individual learning requirements, demonstrating a student-first and outcome-oriented approach.

Virtual Relationship Manager - Axis Bank - Bangalore

(2015-01 - 2017-12)

• Managed customer relationships through virtual channels, handling service requirements and building trust through clear, responsive communication.
• Acted as a customer point of contact, coordinating follow-ups and helping resolve service needs in a structured and timely manner.
• Worked in a target-driven environment requiring ownership, prioritization, customer engagement and consistent relationship management.

Relationship Manager - ICICI Bank - Bangalore

(2009-01 - 2013-12)

• Managed customer relationships and service requirements in a target-driven banking environment, with responsibility for customer engagement and ongoing relationship management.
• Used the bank's CRM system to manage customer interactions, record follow-ups and support service continuity across client relationships.
• Identified customer needs, coordinated service requests and maintained timely follow-through, strengthening retention and customer experience.
• Developed strong interpersonal, analytical, documentation, negotiation and problem-solving capabilities.

Preschool Teacher - Basil Woods - Mumbai

(2025-10 - 2025-12)

• Delivered structured classroom activities, observed participation and individual learning needs, and communicated constructively with parents on progress and routines.
• Worked collaboratively with colleagues to maintain a positive, supportive and well-organized learning environment.

Preschool Teacher - EuroKids, Jayamahal - Bangalore

(2018-08 - 2019-03)

• Planned and facilitated learning activities and observed children's academic, behavioural and social development.
• Used positive reinforcement and simple explanations to support engagement, participation and concept clarity.

Preschool Teacher - Leo Champs International Preschool - Bangalore

(2018-01 - 2018-12)

• Supported early-years learning through age-appropriate activities, routines and individual attention in a safe and encouraging environment.

Bachelor of Education - Mathematics & English - Sri Venkateshwara Educational Institution (2019-01 - 2022-12)

Diploma in Pre & Primary Teacher Training - Academic Experts Teacher Training Center (2018-12)

PGDB - Manipal University (2009-12)

B.E.

• Electronics & Communication Engineering - Madha Engineering College (2008-12)