Suhani

Pursuing an MBA in Human Resource Management & Marketing from Lovely Professional University (Online Mode) and holding a BBA degree from SMS Varanasi. Successfully secured campus placement in the 5th semester and joined Beekay Group (Royal Enfield Business Unit) as a Customer Support Executive. Skilled in customer relationship management, communication, problem-solving, and team coordination.

Seeking to transition into Human Resources, where I can leverage my people management skills, business knowledge, and professional experience to contribute to organizational growth and employee development.

Customer Support Executive - Beekay Group – Royal Enfield Business Unit - Varanasi

(2026-01)

Selected through Campus Placement Drive conducted by School of Management Sciences (SMS), Varanasi during the 5th Semester

• Manage customer queries and service-related concerns through calls, emails, and direct interactions.
• Maintain customer satisfaction by providing timely resolutions and support.
• Coordinate with internal departments to ensure a smooth customer experience.
• Handle complaint management, follow-ups, and customer feedback documentation.
• Develop strong communication, conflict-resolution, and relationship-management skills.
• Support administrative and operational activities within the business unit.

Master of Business Administration (MBA) - Human Resource Management & Marketing - Lovely Professional University (Online Mode) (2026 - 2028)

Bachelor of Business Administration (BBA) - Management Sciences - School of Management Sciences (SMS), Varanasi (2023 - 2026)

Class XII (CBSE) - S.T.S.V International School, Arrah, Bihar (2023 - 2023)

Class X (CBSE) - D.A.V Public School, Arrah, Bihar (2021 - 2021)