Suhasp Prabhu
IT Support Engineer
Talent
BengaluruMember since October 9, 2026
Hardware & software troubleshooting (desktops, laptops, printers, peripherals)Windows / Linux OS installation, configuration & supportActive Directory: user account creation, password resets, permissions managementNetwork fundamentals: LAN/WAN, TCP/IP, DNS, DHCP, VPN setup & troubleshootingTicketing systems & IT Service Management (e.g., ServiceNow, Zendesk, Freshdesk)Remote desktop support tools (AnyDesk, TeamViewer, RDP)Microsoft 365 / Google Workspace administration & supportIT asset management & inventory trackingBasic server maintenance & backup proceduresExcellent communication, documentation & customer service skills
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Hardware & software troubleshooting (desktops, laptops, printers, peripherals)Windows / Linux OS installation, configuration & supportActive Directory: user account creation, password resets, permissions managementNetwork fundamentals: LAN/WAN, TCP/IP, DNS, DHCP, VPN setup & troubleshootingTicketing systems & IT Service Management (e.g., ServiceNow, Zendesk, Freshdesk)
About
Diploma-qualified IT Support Engineer with 2 years of experience providing technical support, troubleshooting hardware/software issues, and maintaining network and system infrastructure. Skilled in resolving end-user issues efficiently, managing IT assets, and ensuring smooth day-to-day IT operations. Strong communicator with a track record of high first-call resolution and customer satisfaction.
Experience
IT Support Engineer - [Company Name] - [City]
- Provided first- and second-line technical support to 100+ end users via phone, email, and in person, maintaining a high first-call resolution rate.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals across the organization.
- Diagnosed and resolved hardware, software, and network connectivity issues, logging and tracking all incidents through the IT ticketing system.
- Managed user accounts, access permissions, and password resets in Active Directory.
- Assisted in setting up and maintaining LAN/Wi-Fi networks, VPN access, and printer/network shares.
- Performed routine system updates, patch management, and antivirus/security checks.
- Maintained accurate IT asset inventory and documentation of support procedures.
- Trained new employees on IT systems, software usage, and basic troubleshooting steps.
- Coordinated with vendors and senior engineers to resolve escalated technical issues.
Education
Diploma - Information Technology / Computer Engineering - [Institute/College Name] ([Year of Passing])
Skills
IT Support Engineer
