Sujeet Pal

I would like to join your organization to enhance my capabilities& to take up Various opportunities & solve up to best of my capabilities.

Telecalling Sales Executive - SBI Card Payment Services - Noida Office

(2023-07 - 2024-03)

• Customer Engagement: Handled high-volume outbound calls to potential and existing customers, promoting SBI credit card payment services with professionalism and clarity.
• Sales Conversion: Achieved monthly and quarterly sales targets by effectively pitching products, explaining benefits, and addressing customer queries.
• Relationship Management: Built strong rapport with clients, ensuring customer satisfaction and repeat business.
• Product Knowledge: Maintained in-depth understanding of SBI card features, offers, and payment solutions to deliver accurate information.
• Communication Skills: Demonstrated persuasive communication and negotiation skills, leading to consistent performance recognition.
• Team Collaboration: Coordinated with supervisors and colleagues to streamline telecalling processes and improve overall efficiency.
• Reporting & Documentation: Prepared daily call reports, tracked customer responses, and updated BRM systems for management review.

Branch Coordinator - Canara Bank - New Delhi Nehru Place Delhi RO

(2024-04 - 2025-05)

• Branch Operations: Coordinated daily branch activities, ensuring smooth functioning of customer service, cash management, and administrative tasks.
• Customer Assistance: Supported clients with account opening, loan applications, and transaction queries, maintaining high service standards.
• Team Coordination: Acted as a liaison between branch staff and management, streamlining communication and workflow.
• Compliance Management: Ensured adherence to RBI and Canara Bank policies, maintaining accuracy in documentation and reporting.
• Record Keeping: Managed branch files, customer records, and transaction logs for audit readiness.
• Problem Resolution: Addressed customer complaints and escalations promptly, improving satisfaction and trust.
• Performance Monitoring: Assisted in tracking branch targets, preparing reports, and supporting management in decision-making.

MA - Economics - DR Ram Mohanhar Lohya Awadh University

DRA - Debt recovery agent - Ramankant Munjal Foundation Delhi

B.A - Economics - Allahabad State University U.P

Intermediate - U.P. Board (2020)

High School - U.P. Board (2018)