Sujit Sadhukhan

Business Analyst and Solution Designer with 17+ years of IT experience and 8+ years in Telecom BSS/Billing domains. Experienced in requirement elicitation, stakeholder management, solution design, process analysis, functional specification, impact analysis, user story creation and Agile delivery. Currently serving as Business Analyst & Solution Designer at Netcracker for NTT Japan, leading end-to-end requirement analysis, functional capability design and solution architecture.

Deep expertise in Telecom Wholesale Billing (NRM, GENEVA/RBM, AZTEC), PL/SQL, integration design and cross-functional leadership across India, UK, and Japan.

Technical Lead / Business Analyst & Solution Designer at Netcracker Technology Solutions (India) Pvt. Ltd. (2022-12 – Present)

Project: R2A (Request to Answer) | NTT – Nippon Telegraph and Telephone

• Engaged in BRD calls with NTT client stakeholders to gather and validate business requirements for Telecom BSS solutions.
• Authored Functional Capabilities (FC) documents based on client business requirements; validated deliverables with client teams.
• Designed Functional Requirements (FR) documents with proposed entity details and field-level specifications
• Participated in FIRD review calls with client to ensure requirements alignment across business and technical teams.
• Developed Integration Requirements for external interfaces to retrieve data from NBP using NRM/RBM.
• Wrote detailed processing logic with implementation details, reviewed and signed off by the client.
• Performed Solution Design activities, translating FRs into design items for development teams.
• Collaborated with QA teams to review and validate test cases against functional requirements.
• Tools & Environment: JIRA, Confluence, NRM (Netcracker Revenue Management), PL/SQL, UNIX, GIT, Putty.

Assistant Consultant at Tata Consultancy Services Limited (2008-04 – 2022-12)

Clients: BT, McGraw-Hill, CITI

Assistant Consultant at Tata Consultancy Services Limited (2022-04 – 2022-12)

Project: Wholesale Billing – Simplify Pay Squad (DIA Plus) | British Telecommunications plc

• Architected end-to-end Billing Design for BAL, GENIUS Configuration, Interface, Aztec Bill Formatter, and CIT components.
• Coordinated with Velocity and BMS designers to map JSON data flows from Velocity through BMS layer in XML format.
• Designed synchronous XML flow from BMS to BALA via HTTP and onward to Genius BALB.
• Guided GENIUS CONFIG team in implementing the new DIA Plus product family under the Common Bill Style for HUBCO Account.
• Supported BAL team in implementing critical business logic for the DIA Plus product line.
• Assisted Aztec and E-billing teams to display invoices and bill backup files for DIA Plus.
• Conducted UAT verification with CIT team and presented billing component implementation in client demo calls.

Assistant Consultant at Tata Consultancy Services Limited (2019-12 – 2022-03)

Project: Wholesale Billing Access Layer (BAL) | British Telecommunications plc

• Created Low-Level Designs (LLD) for Billing Access Layer based on Billing Designer requirements.
• Developed and maintained database Packages and Procedures using PL/SQL for billing processing.
• Led unit testing for BAL Order Journey across multiple release cycles.

Assistant Consultant at Tata Consultancy Services Limited (2016-11 – 2019-11)

Project: GENIUS MBPT (Manage Billing Product & Tariff) | British Telecommunications plc

• Acted as Low-Level Designer and Developer for GENIUS MBPT, coordinating with client stakeholders and third-party vendors.
• Developed PL/SQL database Packages and Procedures; contributed to Aztec Prepay and CPS Morpheus Application development.

Assistant Consultant at Tata Consultancy Services Limited (2012-06 – 2016-10)

Project: OAS (Online Assessment System) | McGraw-Hill

• Developed utilities using Java and SQL; designed and maintained PL/SQL Packages and Procedures.
• Conducted unit and system testing for Java/J2EE applications.

Assistant Consultant at Tata Consultancy Services Limited (2008-04 – 2012-05)

Earlier Projects: CITI REL (Jun 2010–May 2012), SMB Portal (Apr 2009–May 2010), Aflatoun Survey System (Jul 2008–Mar 2009)

• Developed web applications using Java, JSP, Servlets, Struts, AJAX, JavaScript, HTML, and Swing across financial services, SMB, and NGO domains.

MCA in Master of Computer Application – West Bengal University of Technology (2007)

BCA in Bachelor of Computer Application – University of Burdwan (2004)

Higher Secondary (10+2) – W.B.C.H.S.E. (2001)

Secondary (Class 10) – W.B.B.S.E. (1999)