Suman Maitra

Seasoneding Retail Supply Chain Management , Warehousing, Logistics with 24yrs.of Experience- ~Managingmultiplefunctionswithreputedcompaniesacrossindustry: Automobile,Apparels,Footwear,Accessories)Generating,Evaluating,ManagingChanel/CataloguepresentationsforCorporateSales,Bulkorders.Identifyingandresolvingdiverseissuesimpactingworkenvironmentandcustomerservice,Proven Track Record of effective Communication, Team Building skills with proficiency at grasping new technicalconcepts quickly& utilizethesameina productivemanner, resultinginimproved employeemoraleand greater customer/employee retention: Multilingual with proficiency in English, Hindi, Bengali

DeputyManager&Specialist at Nippon Konpo IndiaPvt.Ltd.(HondaMotorsIndiaLtd.) (Present)

Job Responsibilities

• Improvedteamefficiencybystreamliningprocessesandimplementinginnovativemanagementstrategies.
• Identifiedareasforimprovementwithinthedepartment,implementingstrategicinitiativestoaddressgapsinperformance or resources.
• Collaboratedwithcross-functionalteamstodrivebusinessgrowthandachievecorporateobjectives.
• Increasedcustomersatisfactionlevelsbydevelopingtargetedstrategiestoaddressclientconcernseffectively.
• Createdandmaintainedastrongteamculturethatpromotedhighlevelsofcollaboration,employeesatisfaction,andoverall performance.
• Mentoredjuniorstaffmembersonbestpracticesforprojectmanagementandteamcollaborationskills,fosteringa supportivework environment.
• Developedstrongrelationshipswithstakeholderstofacilitatesmoothcommunicationandprojectcompletion.
• Enhancedemployeeperformancebyprovidingregularfeedback,coaching,andtrainingopportunities.
• Liaisedwithteammembers,stakeholdersandvendorstocoordinateactivities,provisioning,environmentsetup,risk mitigation and follow- up.
• Offeredhands-onassistancetocustomers,assessingneeds,andmaintainingcurrentknowledgeofconsumerpreferences.
• Supervisedday-to-dayoperationstomeetperformance,qualityandserviceexpectations.
• New Project Set up(Warehouse,FC)
• Co-ordination with sales team,dealer or vendor, Transporters(FTL/PTL)Courier.
• Warehouse Operations -End to End
• Budgeting
• Audit
• SOP
• 5s
• Safety
• Damage Settlement
• Misconduct
• Co-ordinate with cross functioning team
• Kaizen
• Execution as per TAT/SLA
• Compliance
• Project plan vs.actual
• P&L
• MIS
• Presentation
• Reporting

ASST. Manager &Specialist at PRANIKLogisticsLtd. (2025-02 – 2026-07)

Key Responsibilities

• Coordination andPlanning:Logistics staffareresponsible forcoordinatingtheflowofgoods fromsuppliers toc ustomers.Thisincludesplanningshipments, schedulingdeliveries, andensuringthatproductsaredelivered on time and in good condition.
• InventoryManagement: They monitorinventorylevels, managestock replenishment, and ensure that therightamountofproductsisavailabletomeetcustomerdemand.Thisinvolves understandingdemandforecasting and implementing effective inventory control measures.
• ShippingandReceiving:Logistics staffhandletheprocessingofincomingandoutgoingshipments.Thisincludes preparingshipping documentation, verifying theaccuracy ofshipments, andensuring compliance withregulatory requirements.
• CustomerCommunication:Theyactasliaisons betweenthecompanyanditscustomers, providingupdates on shipment status, addressing inquiries, and resolving any issues that may arise during the shipping process.
• Vendor Management: Logistics staff often negotiate with carriers and suppliers to secure the best ratesandservicelevels.Theyevaluatetheperformanceoflogistics partnersandimplementprocess improvementsto enhance operations.
• ProblemSolving:Theymustbeadeptatidentifyingandaddressinglogistical challenges,suchassupplychain disruptions or delays, and finding effective solutions to maintain operational efficiency.
• AnalyticalSkills:Abilityto analyzeshippingdataand make informeddecisionsregarding logistics operations.
• AttentiontoDetail:Ensuring accuracyinshipping documentationandinventorymanagement.
• Communication Skills:Effectivelycommunicatingwithteammembers, customers, andvendorsto ensure smooth operations.
• TechnicalProficiency:Familiaritywithlogisticssoftwareandsystems fortrackingshipmentsand managing inventory.

DeputyManager&Specialist at NipponKonpo IndiaPvt.Ltd.(HondaMotorsIndiaLtd.) (2024-06 – 2025-09)

• Improvedteamefficiencybystreamliningprocessesandimplementinginnovativemanagementstrategies.
• Identifiedareasforimprovementwithinthedepartment,implementingstrategicinitiativestoaddressgapsinperformance or resources.
• Collaboratedwithcross-functionalteamstodrivebusinessgrowthandachievecorporateobjectives.
• Increasedcustomersatisfactionlevelsbydevelopingtargetedstrategiestoaddressclientconcernseffectively.
• Createdandmaintainedastrongteamculturethatpromotedhighlevelsofcollaboration,employeesatisfaction,andoverall performance.
• Mentoredjuniorstaffmembersonbestpracticesforprojectmanagementandteamcollaborationskills,fosteringa supportivework environment.
• Developedstrongrelationshipswithstakeholderstofacilitatesmoothcommunicationandprojectcompletion.
• Enhancedemployeeperformancebyprovidingregularfeedback,coaching,andtrainingopportunities.
• Liaisedwithteammembers,stakeholdersandvendorstocoordinateactivities,provisioning,environmentsetup,risk mitigation and follow- up.
• Offeredhands-onassistancetocustomers,assessingneeds,andmaintainingcurrentknowledgeofconsumerpreferences.
• Supervisedday-to-dayoperationstomeetperformance,qualityandserviceexpectations.
• Generated repeat business through exceptional customer service.
• Evaluatedemployeeperformanceand conveyedconstructive feedback to improve skills.
• Openedandclosedlocationandmonitoredshiftchangestoupholdsuccessfuloperations strategies and maximize businesssuccess.

ED2CManager:Operations at BGDistributorsPvtLtd.(AlphaliteFlipkartProject). (2021-09 – 2024-05)

• Managedandmotivatedemployeestobeproductiveandengaged inwork.
• Accomplishedmultiple taskswithinestablished timeframes.
• Maximized performanceby monitoring daily activities and mentoring team members.
• Enhancedcustomersatisfactionbyresolvingdisputespromptly,maintainingopenlinesofcommunication,and ensuring high-quality service delivery.
• Resolvedstaffmemberconflicts,activelylisteningtoconcernsandfindingappropriatemiddleground.
• Controlledcoststokeepbusinessoperatingwithinbudgetandincreaseprofits.
• Improved marketingtoattractnewcustomersand promotebusiness.
• Cross-trainedexistingemployeestomaximize teamagilityand performance.
• Maintainedprofessional,organized,andsafeenvironmentforemployeesandpatrons.
• Developedandmaintainedrelationshipswithcustomersandsuppliersthroughaccountdevelopment.
• Managedbudgetseffectively, ensuringoptimalfinancialperformancewhileinvestinginnecessaryresourcesfor business growth.
• Achieveddepartmentalgoalsbydevelopingandexecutingstrategicplansandperformancemetrics.
• Builthigh-performingteamsthrougheffectiverecruitment,onboarding,andtalentdevelopmentinitiatives.
• Mentoredjuniorteammembersforcareeradvancement,fosteringapipelineoffutureleaderswithintheorganization.
• Developedastrongcompanyculturefocusedonemployeeengagement,collaboration, and continuous learning opportunities.
• Improvedsafetyprocedurestocreatesafeworkingconditionsforworkers.
• Boostedemployeemoraleandreducedturnoverthroughdevelopmentandimplementationofcomprehensive rewards and recognition program.
• Implemented customer feedback mechanisms to gather insights,using this information to guide strategic planning and decision-making.
• Organizedprofessionaldevelopmentprogramsforstaff,leadingtoimprovedperformanceandskillsets.
• Fosteredpartnershipswithindustryleaders,enhancingcompany'sreputationandcreatingnewbusiness opportunities.
• Establishedperformancegoalsforemployeesandprovidedfeedbackonmethodsforreachingthosemilestones.

HUBManager at LOAD SHARE NETWORK (2020-06 – 2020-09)

• Promotedacultureofsafetywithintheorganizationthroughstrictadherencetocompanypoliciesandguidelines regarding driving practices.
• Coordinatedwithfellowdriverstooptimizeroutecoverageduringpeakperiodsorhigh-volumedemands.
• Consistentlymaintainedcleanlinessstandardsforassignedvehicleswhileadheringtocompanybranding requirementswhenrepresenting the organization on the road or at client sites.
• Collaborated effectively with other departments such as sales, customer service, and logistics teams to ensure seamless end-to-end delivery experiences for clients.
• Implementedfuel-savingstrategiesbymonitoringvehicleperformanceandadjustingdrivinghabitsaccordingly, contributing tocostsavingsandenvironmentalsustainabilityeffortswithintheorganization.
• Reducedcustomercomplaintsbypromptlyaddressingissuesandprovidingproactivecommunicationonshipment statuses.
• Mentored new hires on best practices in driving techniques, safety protocols, and efficient route planning strategies that align with company goals and objectives.
• Handled sensitive packages with care, ensuring proper storage conditions during transport foroptimal preservationof contents.
• Managed time effectively, balancing the need for quick deliveries with a commitment to careful handling of goods and ensuring customer satisfaction.
• Providedbackupsupportinwarehouseoperationswhennotengagedindriving duties,demonstrating versatility and adaptability within the team environment.
• Maintainedaccuraterecords,updatinginventoryandtrackingsystemsaccordingly.
• Enhancedcustomersatisfactionbybuildingpositiverelationshipsandofferingexceptionalserviceduringdeliveries.
• NavigatedthroughtrafficefficientlyusingGPSdevicesandlocalknowledgeofroadways.
• Increasedoverallproductivitythrougheffectivecommunicationwithdispatchers,warehousestaff,andmanagement.
• Streamlinedreporting procedures for quicker responsetimesto anypotential deliverydiscrepancies or disputesraised by customers or internal stakeholders.
• Inspectedandmaintaineddeliveryvehiclesregularlytokeepinsafeworkingorder.
• Readmaps,followedoral,andwritteninstructionsandusedGPStechnologytomakedeliveries.
• Identifiedmechanicalissues,completedbasicrepairsandreportedseriousconcernstomanagement.

SCMOperation Lead &Specialist at FLIPKARTIndia Pvt.Ltd. (2018-08 – 2019-10)

SCMLead-Operations at Pantaloon RetailIndialtd. (2001-09 – 2015-07)

PG Diploma in FinancialAccounting (2003)

BachelorofCommerce in AccountancyHonours – CALCUTTAUNIVERSITY (2001)