Sumayyah Syed

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Customer support representative - concentrix

(2015-09 - 2016-10)

• Listen to customer requests, answer questions and provide telephonic information.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions ,complaints, or comments, as well as actions taken.

Customer Service Representative - Cogent e services

(2019-09 - 2021-06)

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Customer Support Executive - Startek

(2021-06 - 2022-04)

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Customer Representative - Slice Pay(NBFC)

(2022-05 - 2023-12)

• Answer customers' questions, and provide information on procedures or policies.
• Compute payment schedules.
• Explain to customers the different types of credit options available & terms of those services.
• repayments and card transaction related quires .
• late payments and refunds related

Relationship manager - Nobroker.com

(2023-01 - 2024-08)

• Rent properties or manage rental properties.
• Compare a property with similar properties that have recently sold to determine its competitive market price.
• Manage negotiations.
• Up sell services
• Close the deal

Grievance Executive - Wurfel Kucche

(2024-10 - 2026-09)

• Handle aftersales issues received from clients and showroom
• Handle Social media escalation
• Warranty and inspection of kitchen and wardrobes
• Arrange team for service

Bachelors in business management - Vikram degree college of management studies, Chintamani, Karnataka (2017)