Sumit Jadhav

Experienced IT Support Engineer with 5+ years of expertise in Desktop Support, End-User Support, Video Conferencing Solutions, IT Asset Management, and Remote Troubleshooting. Skilled in Microsoft 365, SCCM/MECM, Active Directory, Endpoint Management, Windows Administration, conferencing systems, networking, ticketing tools, and enterprise-level event support. Proven ability to manage executive meetings, VC infrastructure, and end-user technical operations efficiently.

Sr. Engineer - VDA Info Solutions Pvt. Ltd.

(2022-09)

• Provide first- and second-level technical support to end-users via phone, email, chat, and ticketing systems, resolving hardware, software, and network issues.
• Diagnose and troubleshoot system errors, application crashes, connectivity issues, and performance problems across Windows, SCCM, and Intune-managed systems.
• Install and maintain Microsoft Windows operating systems including Windows 7, 8, 10, and 11 on SCCM/Intune-managed systems.
• Install, configure, and maintain software applications, operating systems, and peripheral devices for end users.
• Ensure data security through implementation of two-factor authentication systems.
• Perform root cause analysis for recurring issues and document solutions in the knowledge base.
• Configure and support Poly video conferencing devices for Teams meetings and Yealink device casting setup.
• Support Cisco video conferencing devices and set up WebEx meetings for enterprise VC systems.
• Manage onsite and online event support for Ex-Com meetings, Annual General Meetings, Annual Hands Meet, MOU signing events, vehicle launch events, dealer signoffs, and executive sessions.
• Provide onsite technical support for meetings and events at Taj Hotel, Radisson, and other 5-star hotels and guest houses.
• Assist with on boarding and off boarding employees by provisioning devices, configuring user accounts, and managing software access.
• Perform remote troubleshooting using SCCM Remote Tool, Intel EMA, TeamViewer, Any Desk, and remote desktop protocols.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, Wi-Fi, and VPN connections.
• Provide support for iOS and Android mobile devices.
• Install software, security patches, antivirus updates, and operating system upgrades to ensure system stability and compliance.
• Manage incidents and service requests using ticketing systems such as Service Now and Aditas Tool.
• Collaborate with external vendors to resolve specialized IT issues.
• Maintain inventory and configuration records for hardware and software assets.
• Recognized with Best Employee Award for Quarterly Performance Appreciation.

Technical Engineer - 3i-Infotech Pvt. Ltd.

(2021-01 - 2022-09)

Technical Support Engineer - Core Team Solution Pvt. Ltd.

(2019-11 - 2020-12)

Technical Support Engineer - Impact InfoTech

(2019-02 - 2019-09)

B.E. - Electronics & Telecommunication - Mumbai University (2017)

Diploma - Electronics & Telecommunication - Government Polytechnic, Ratnagiri (2014)

HSC - Khare Dhere College (2012)

SSC - New English School, Patpanhale (2010)