Information Technology Leader
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Visionary IT and Services Leader with over 24 years of experience delivering enterprise-scale technology solutions, driving customer success, and leading professional service functions. Adept at aligning technology strategy with business goals, optimizing client outcomes, and managing large, cross-functional teams. Proven success in managing P&L, improving operational metrics, and creating scalable frameworks for delivery excellence across industries.
As Deputy General Manager at HCL Tech, Bengaluru, I oversaw IT delivery for four global clients at HCL Technologies, with a strong focus on Office 365, Azure, Intune, ServiceNow, and end-user computing. Proven expertise in P&L ownership, SLA/KPI governance, stakeholder engagement, and cross-functional collaboration. Successfully transitioned from tools and product delivery to a business-aligned delivery leadership role, driving operational excellence, customer satisfaction, and account growth. Adept at scaling service delivery frameworks, optimizing processes, and enabling long-term business value.
May 2021 and August 2023, I led a 60-person delivery team, managing efforts in tools and end-user apps for over 35 US clients, overseeing product governance, vendor partnerships, and annual strategic planning to maximize customer ROI and improve delivery outcomes.
