Sumit Kumawat

Desktop support Engineer with hands-on experience in hardware and software troubleshooting, Windows OS installation and configuration, printer support, and basic network troubleshooting. Skilled in providing end-user technical support, resolving IT issues efficiently, and ensuring smooth day-to-day IT operations.

Desktop support - Asian IT Services | NWR (North Western Railway) - Jaipur, Rajasthan

(2026-05-15)

• Provided technical support for hardware, software, Windows OS, and application-related issues.
• Installed, configured, and maintained Windows desktops and laptops.
• Performed desktop/laptop setup, deployment, and user onboarding.
• Troubleshot printers, peripherals, and driver-related issues.
• Resolved LAN, Wi-Fi, TCP/IP, and internet connectivity issues.
• Installed, configured, and supported business applications.
• Diagnosed and replaced hardware components, including RAM, HDD/SSD, keyboards, and other peripherals.
• Performed preventive maintenance, system updates, and health checks to ensure optimal system performance.
• Maintained IT asset inventory and documented support activities.
• Collaborated with internal teams to resolve technical issues and ensure timely user support.

Technical support engineer - Zeetron Networks - Jaipur, Rajasthan

(2025-11-05 - 2026-05-02)

• Troubleshot network issues related to IP conflicts, and internet access.
• Configured and supported Wi-Fi connectivity for users.
• Installed and replaced hardware components such as RAM, HDD/SSD, and power supplies.
• Performed preventive maintenance to ensure system reliability.
• Assisted in antivirus deployment and basic endpoint security tasks.
• Created and managed user accounts in Active Directory (basic level).
• Supported VPN access and remote login issues.
• Manage and Troubleshoot the Desktop.
• Configure and Manage the LAN connectivity.
• Coordinated with vendors for hardware repair and replacement.

Bachelors of Computer Applications - Computer Applications - Jupiter collage (2024 - 2027)