Sumit Sehgal

To be a part of a growth oriented and innovative organization where my capacity to fathom, comprehend and implementation of my skills can be used to enable the business to think beyond the Norm resulting in improvements/efficiencies within its product/service lines and to improve both internal and external client relationships.

Senior Business Travel Consultant - American Express (Global Business Travel)

(2022-11 - 2026-03)

• Email Process, Chat process, Queues, specially for process according to country and markets like UK/US/APAC/EMEA.
• Manage end-to-end domestic and international business travel bookings, including flights, hotels, rail, car rentals, and visas (where applicable).
• Handle complex itineraries, multi-city travel, last-minute changes, and emergency travel requests.
• Advise clients on the most efficient and cost-effective travel options while adhering to corporate travel policies.
• Provide exceptional customer service by responding promptly to travel inquiries and resolving travel-related issues.
• Use Global Distribution Systems (GDS) such as Sabre to make and manage reservations.
• Monitor schedule changes, cancellations, and disruptions, and proactively offer alternative travel solutions.
• Ensure compliance with company travel policies, airline regulations, and industry standards.
• Coordinate with airlines, hotels, travel suppliers, and corporate clients to negotiate and secure suitable travel arrangements.
• Process ticketing, reissues, refunds, exchanges, and fare calculations accurately.
• Maintain accurate travel records, reports, and client profiles in booking systems.

Senior Travel Counselor - Carlson Wagonlit India Pvt Ltd

(2022-07)

• Assist travellers with travel documentation requirements, including passports, visas, and travel advisories.
• Support VIP travellers and executive-level clients with personalised travel services.
• Stay updated on airline policies, travel regulations, fare rules, and destination information.
• Resolve customer complaints and service escalations professionally and efficiently.
• Mentor and train junior travel consultants, providing guidance on booking procedures and customer service best practices.
• Build and maintain strong relationships with corporate clients to ensure high customer satisfaction and retention.
• Identify opportunities to reduce travel costs through preferred suppliers and negotiated rates.
• Meet service level agreements (SLAs), productivity targets, and quality standards.
• Prepare travel reports, management information, and expense-related documentation when required.
• Arranged travel accommodations for Groups, couples, executives, and special need clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Assist corporate clients with booking domestic and international travel arrangements, including flights, hotels, rail, and car rentals.
• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Create, modify, and cancel travel reservations based on client requirements.
• Ensure travel bookings comply with company travel policies and client preferences.
• Provide travellers with information on fares, schedules, baggage policies, and travel regulations.
• Process ticket issuance, exchanges, refunds, and itinerary changes accurately.

Analyst - EXL Service Pvt. Ltd.

(2018-07)

• Handling Travel arrangements for our clients like KPMG, EY, PWC and Bank of America.
• International Ticketing Agent (Associate).
• Assist corporate clients with booking domestic and international travel arrangements, including flights, hotels, rail, and car rentals.
• Respond to customer inquiries via Email, or Chat in a professional and timely manner.
• Create, modify, and cancel travel reservations based on client requirements.
• Ensure travel bookings comply with company travel policies and client preferences.
• Provide travellers with information on fares, schedules, baggage policies, and travel regulations.
• Process ticket issuance, exchanges, refunds, and itinerary changes accurately.

EXECUTIVE - INTERNATIONAL TRAVEL HOUSE in ITC MAURYA Hotel - New Delhi

(2014)

• Responsible for handing, Car Rentals
• Responsible for the Airport assistance to the Guests with harmony.
• Coordinating Tour operations
• Coordinating with the VVIP Delegations and ensuring that an action plan is in place with complete back up.
• Coordinating with the group conferences in the Hotels.
• Managing and dealing with various Guests for Car rentals for City as well as Outstation Travels.
• Arranging sightseeing for the guest as per their areas of interest.
• Daily checking the car fleet and chauffeur grooming.
• Helping the guest in planning their travel itinerary.
• Ensure Satisfaction and Right information is given at each time.

Graduate - Delhi University (DU) (2014)

Class XII - CBSE Board (2011)

Class X - CBSE Board (2009)

Diploma - aviation & travel industry - Bird Academy, Bird Group (2013-05)