Quality Control & Quality Assurance
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With over 10 years of experience, I specialize in quality system and standards, driving productivity improvements and fostering continuous improvement within engineering roles. My skills in quality tools and methodologies have allowed me to enhance operational efficiency, reduce waste, and increase customer satisfaction. I am committed to adapting to market demands and inspiring teams towards excellence in their delivery.
M/s Havells India Limited 04/23 -11/24 Baddi A leading company in the switch gear division. Hired as Final Inspection
In-Charge & promoted to Customer Quality Management.
Customer Complaint Reduction: Achieved a 40% reduction in customer complaints through enhanced quality control processes and improved service strategies.
Complaint Resolution Efficiency: Streamlined complaint handling procedures, resulting in a 55% decrease in resolution times.
Inspection Rejection Rate Improvement: Reduced final inspection rejection rate by 2000 ppm through stricter quality standards and targeted employee training.
Internal Rejection Decrease: Implemented robust quality control measures, leading to a 35% decrease in internal rejections, alongside daily Red Bin meetings and online rework traceability.
Team Productivity Enhancement: Established regular team meetings and performance goals, leading cross-functional teams to a 30% increase in productivity and improved cohesion.
Quality Management Framework: Developed a quality management framework with standardized processes and regular audits, ensuring compliance and identifying improvement areas.
B.Tech in Mechanical Engineering Sharda University 07/2009 - 12/13 Greater Noida.
Intermediate (CBSE) Kamal Model Sr. Sec. School 2009 Delhi.
High School (CBSE) CRPF Public School 2007 Delhi
