Sumita Pal

Supply Chain Management professional with 10+ years of experience across global logistics, SAP SD/P20 order management, fulfillment operations, returns and scrap management, carrier performance, invoicing, reconciliation, and process improvement.

Associate Specialist (Global Executive Hiring & RPO) at RANDSTAD (2022-09 – Present)

• Execute end-to-end recruitment lifecycle for global executive and specialized roles, including sourcing, screening, interviewing, compliance, and offer management.
• Support Central Delivery RPO operations for a premier international airline account and manage SLA-driven recruitment processes.
• Conduct 30–40 virtual candidate interviews weekly for large-scale recruitment campaigns while maintaining quality and compliance standards.
• Partner with hiring managers and global stakeholders to analyze talent needs and deploy tailored sourcing strategies using LinkedIn and advanced Boolean search.
• Oversee background verification and pre-employment screening processes, and lead/mentor resourcing coordinators and junior recruiters.

Supply Chain Management Specialist (Individual Contributor) at DELL TECHNOLOGIES (2019-11 – 2022-09)

• Managed transactional movements across global fulfillment logistics centers, maintaining end-to-end quality assurance from origin to destination for the EMEA region.
• Achieved a 95% Controllable Close Rate in under 10 days, keeping delayed holds over 30 days below 5%.
• Partnered with internal sales business units to resolve complex logistics queries, achieving a 90% resolution rate within 5 days at 100% quality.
• Led weekly cross-functional operational 'Pulse' calls, contributing to improved carrier performance and reduced aging buckets.
• Compiled and presented weekly procurement reports to align ordering activities with monthly organizational revenue targets; applied Root Cause Corrective Analysis (RCCA) for problem management.
• Spearheaded conceptualization and preparation of BOT data files to support automation of routine logistics reporting workflows.

Logistics Coordinator / Subject Matter Expert (SME) at WIPRO LIMITED (2015-07 – 2019-10)

• Supervised end-to-end Supply Chain and Logistics coordination using SAP SD / P20 and CRM systems for global business users.
• Worked on SAP SD, P20, CRM, ServiceNow, and EDI systems.
• Managed creation and verification of key supply chain documents including Sales Orders (SO), Purchase Orders (PO), Delivery Notes, Shipment Routing, Goods Receipt (GR), and Goods Issued (GI).
• Directed the end-to-end returns and scrap ordering process for the APAC region.
• Coordinated creation of sites, Work Breakdown Structures (WBS), invoices, debit/credit notes, month-end closing, and customer master data reconciliation.
• Authored comprehensive Standard Operating Procedures (SOPs) to streamline backend workflows and improve team efficiency.

Master of Business Administration in MBA – Sikkim Manipal University

Bachelor's Degree