Suneet Suneet

Highly accomplished Senior Technical Project Manager (TPM), Program and Portfolio Manager, and Production & Operations Manager with 18+ years of extensive experience orchestrating mission-critical enterprise Unix/Linux environments and software delivery applications across Banking, Capital Markets, Telecom, Healthcare, and Life Sciences. Expert in establishing PMO Governance, driving Budget & Financial Management across multi-million dollar tracks, and administering strategic Vendor Management. Adept at leading high-performing cross-functional engineering teams through SAFe Agile and Scrum frameworks utilizing Jira, Confluence, and Azure DevOps ecosystems.

Proven expertise in enterprise-wide Program Management, ITSM Governance, end-to-end production support operations (L2/L3), and proactive RAID Management (Risks, Assumptions, Issues, Dependencies) alongside strict Disaster Recovery Planning (DRP) to guarantee flawless business continuity. Masterful at delivery of Executive Reporting to C-suite stakeholders, managing release governance, enforcing strict SLA/KPI metrics, and sustaining 99.9% system availability across complex distributed cloud and on-premise architectures.

Sr. Manager, Technical Project Manager (TPM) & Program Lead – Pharma Sector, UK - Tata Consultancy Services (TCS) - UK

(2023-11 - 2025-09)

• Spearheaded Program Management, and full-scale IT operations for critical healthcare applications, managing complex project tracks while ensuring zero-downtime performance and 99.9% system uptime bounds.
• Orchestrated scaled enterprise delivery using SAFe Agile and Scrum frameworks via Jira & Confluence, driving automated DevOps CI/CD configurations in Azure DevOps to accelerate code deployments and trim incident triage timelines.
• Established tactical RAID Management workflows, actively logging risks, assumptions, issues, and dependencies while defining end-to-end Disaster Recovery Planning (DRP) procedures to shield production infrastructure from active outages.
• Authored structured Executive Reporting artifacts and ITSM Governance dashboards, providing clear visibility on performance metrics, SLA compliances, and critical delivery indicators to senior client stakeholders.

Production & Operations Manager – Capital Markets, Canada - Tata Consultancy Services (TCS) - Canada

(2018-04 - 2023-11)

• Managed and mentored a 15-member engineering team as the technical Team Lead, utilizing Scrum sprint methodologies within Jira to track delivery schedules for Capital Market Risk Reporting platforms.
• Enforced corporate ITSM Governance and service policies, defining strict operational KPIs, capacity planning, and SLA trackers to maintain absolute system stability across global trading environments.
• Guided cross-functional engineering groups through major application rollouts, tracking code defects, conducting post-mortems, and minimizing unscheduled runtime disruptions.

Technical Lead / Project Lead – British Telecom Account - Tata Consultancy Services (TCS)

(2011-11 - 2018-03)

• Served as Technical Lead supervising core charging and prepaid revenue assurance platforms, coordinating L2/L3 production management across distributed systems.
• Boosted end-to-end SLA compliance by 30% by deploying automated Unix background monitoring utilities and eliminating high-priority recurring alert backlogs.
• Formulated standardized environment configurations and process documentation guidelines in Confluence, collaborating with international business groups to harmonize project delivery tracks.

Team Lead – Telecom Service Operations - Wipro Limited

(2010-03 - 2011-10)

• Functioned as an operational Team Lead, managing incident response pipelines, operational RAID logs, and environment escalations for highly complex telecom order execution systems.
• Engineered advanced Unix/SQL diagnostic solutions to streamline query processing, slashing manual triage windows and accelerating incident resolution speeds.
• Executed deep-dive Root Cause Analysis (RCA) and problem management workflows, leading architectural mitigation reviews to shield infrastructure layers from single points of failure.
• Interfaced with external database and infrastructure providers under vendor management SLA agreements to deploy platform resilience improvements, boosting consumer satisfaction scores.

Production Support Manager / Technical Lead - IBM India Pvt. Ltd.

(2007-09 - 2010-03)

• Supervised day-to-day operations and production engineering for core telecommunication application stacks, overseeing mission-critical batch automation and MIS delivery.
• Architected programmatic workflow optimizations, removing manual friction points to improve departmental throughput metrics by 30%.
• Owned technical continuity tracks, operational reporting pipelines, and system integrity programs, safeguarding live environment parameters during critical upgrades and active cluster failures.

Master of Computer Applications - Computer Applications - National Institute of Technology Karnataka (NIT), Surathkal (2004 - 2007)