Sunil Joshi

Accomplished Senior Business Development Executive with 15.5+ years of diverse experience, including roles as Business Development Executive, Sales and Marketing Executive, Executive Business Development, Senior Customer Care Representative, and Process Associate. Driven business development executive with a track record of producing results both individually and in teams, as well as converting sales leads and managing numerous accounts.

Senior Business Development Executive | May 29, 2023 – Present

QeNomy Digital LLP (AAJ-0232)

 Collaborate closely with the BA team and project manager to accurately prepare project estimations.

 Engage in one-on-one interactions within HubSpot CRM, initiated after creating introduction emails.

 Maintain comprehensive records of sales figures and invoice particulars meticulously using Google Sheets.

 Supervise and manage responsibilities related to new business generation and effective key account management.

 Efficiently collect client requirements and specifications to tailor solutions to their unique needs.

 Provide valuable mentorship to junior team members, facilitating their development in managing sales pipelines.

 Hunt for new leads through LinkedIn, outbound calls, and cold emails while ensuring rigorous follow-up procedures.

 Enhance lead conversion rates by implementing innovative strategies that turn potential into tangible achievements.

Business Development Executive | Feb 20, 2023 – May 25, 2023

Bytes Technolab

Executive - Business Development | Nov 24, 2017 – Jan 13, 2023

Ace Infoway Private Limited

Combined roles for both the designations:

 Maintained detailed records of sales numbers and invoice information in

Google Sheets for comprehensive tracking.

 Took responsibility for new business generation and effective key account management, achieving notable results.

 Gathered client requirements and specifications proficiently to customize solutions to their unique needs.

 Provided mentorship to junior team members, assisting in building their sales pipelines for growth.

 Conducted monthly group meetings with the Project Manager and Sales Head to drive process improvement initiatives.

 Reviewed client feedback and implemented necessary changes to enhance service quality.

 Negotiated with clients to secure the most attractive prices, achieving mutually beneficial agreements.

 Hunted for new leads via LinkedIn, made outbound calls, and sent cold emails,

ensuring strong follow-ups for prospecting success.

 Prepared project estimations with support from the BA team/project manager,

ensuring precision and accuracy.

 Engaged in one-on-one conversations within Sales Handy tool after crafting introduction emails for effective communication.

Sales and Marketing Executive | Aug 04, 2016 – Oct 18, 2017

e-Procurement Technologies Limited

 Accomplished predetermined sales goals on time; worked with team members and different departments to coordinate sales efforts.

 Examined market potential and followed sales and status reports; consistently enhanced performance as a result of criticism.

 Managed 80 cold calls, including follow-ups and the acquisition of new clients;

presented, marketed, and sold services to current and potential clients.

 Analyzed costs and benefits and customer need to meet their requirements.

 Created, nurtured, and maintained effective client relationships; rapidly solved problems to increase client satisfaction.

Senior Customer Care Representative | Apr 04, 2011 – Jul 16, 2016

Motif India Infotech Pvt Limited

 Experienced working in the campaign of MakemyTrip travel agency; managed more than 50 inbound vendor (hotels) inquiries calls.

 Demonstrated knowledge of different travel processes like rate loading, online and offline booking confirmation, hotel room inventory management, and content management.

 Negotiated and confirmed rates with cab vendors; responded to highly irate customers’ queries and increased customer satisfaction.

 Processed all types of holiday package bookings; utilized the freedom tool,

developed by experienced professionals, to track all new and existing bookings.

 Provided training to new batches for booking management, content, presales customers management, etc; coordinated timely responses to online customer communication and researched complex issues

Process Associate | Jul 10, 2007 – Mar 31, 2011

Hitech Outsourcing Services

 Worked in more than 100 online projects of small, medium, and large sizes;

worked in live data typing and increased project value.

 Identified and resolved process issues to encourage smoother procedures,

more efficient workflow, and overall business growth.

 Developed and updated tracking Excel sheets and maintained tasks; collected,

arranged, and input information into the database system.

Bachelor of Commerce | 2005

Gujarat University, India