Sunil Lakka

• Proficient in running successful process operations & experience of developing procedures, service standards for business excellence
• Deft in delivering up to targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for process development
• Proficient at assessing organizational requirements to undertake real time decision(s) to manage performance and deliver 
• Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution
• Excellent decision making, communication and interpersonal skills with proven abilities in resolving complex issues

Adept at ensuring successful execution of the Operations and service delivery

• Proficient in running successful process operations & experience of developing procedures, service standards for business excellence
• Deft in delivering up to targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for process development
• Proficient at assessing organizational requirements to undertake real time decision(s) to manage performance and deliver 
• Coordinating with seniors for providing inputs for process control & ensuring end to end complaint resolution
• Excellent decision making, communication and interpersonal skills with proven abilities in resolving complex issues

Adept at ensuring successful execution of the Operations and service delivery

2009 William Carey University-Meghalaya

2003 HSC- Vikas Jr College

2001 SSC- Udayachal High School