Sunny Bhinde
Agile Project & Delivery Lead | Production Support Analyst | AWS Cloud Migration Specialist | ESG & Sustainability Lead
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About
Transformational IT Leader with over 17 years of experience, including 5+ years as an Offshore Project Manager specializing in delivering complex IT solutions for the US Banking and Theme Park sectors. Successfully managed multi-million-dollar portfolios, ensuring top-tier SLA governance, strategic financial control, and cross-functional team leadership. Consistently achieved 99-100% SLA compliance, decreased recurring incidents by 35%, and enhanced delivery cycle times by 20% through the application of ITIL frameworks and Agile methodologies.
Experience
Offshore Delivery Lead / Project Manager / AWS Cloud Migration at Capgemini India (2025-10 – Present)
Leading global delivery operations with expertise in cloud migration and offshore project management
- Led global delivery teams of up to 35 engineers, and scrum across multiple time zones.
- Delivered projects using Agile and Scrum methodologies.
- Established structured governance frameworks for status reporting, risk management, and stakeholder alignment.
- Presented executive-level weekly dashboards highlighting milestones, risks, mitigation plans, and financial health.
- Acted as primary client engagement lead for strategic accounts, achieving 4.5+/5 customer satisfaction scores.
- Identified service gaps and implemented process enhancements, significantly reducing production escalations.
Project Manager – Sustainability Initiatives at Capgemini India (2023-10 – 2025-10)
Supporting enterprise ESG strategy and sustainability initiatives with focus on compliance and governance
- Supported enterprise ESG strategy by embedding sustainability metrics into governance dashboards and management reporting.
- Partnered with compliance teams to support CSRD audits (ISO 14001 & ISO 14064) and CDP disclosures, ensuring regulatory readiness.
- Coordinated enterprise-wide sustainability data collection, validation, and reporting across technology and business functions.
- Assessed and recommended technology solutions to reduce environmental impact and optimize operational efficiency.
- Mentored and coached delivery teams, strengthening leadership capabilities and reducing attrition risk.
Offshore Technical Delivery Manager / Production Support Analyst at Capgemini India (2018-11 – 2023-10)
Managing IT service delivery and production support with focus on SLA compliance and ITIL implementation
- Delivered uninterrupted IT services by maintaining 99%-100% SLA compliance, positively impacting client retention and service satisfaction metrics.
- Implemented ITIL processes (Incident, Problem, Change, Release Management), reducing recurring incidents by 20–35%.
- Streamlined training and onboarding processes, achieving a 25% reduction in ramp-up time for new team members, thereby enhancing team productivity significantly.
Software Engineer at Global Travel Solutions (2009-11 – 2011-01)
Software development role in travel solutions domain
Software Trainee at Aurion Pro Solutions (2007-10 – 2008-11)
Software trainee position focusing on technical skill development
Education
Bachelor of Engineering in Computer Engineering – Rajiv Gandhi Institute of Technology (2003 – 2007)
Higher Secondary in Science – St Francis D'Assisi Jr College (2001 – 2003)
