Sunny Bhinde

Transformational IT Leader with over 17 years of experience, including 5+ years as an Offshore Project Manager specializing in delivering complex IT solutions for the US Banking and Theme Park sectors. Successfully managed multi-million-dollar portfolios, ensuring top-tier SLA governance, strategic financial control, and cross-functional team leadership. Consistently achieved 99-100% SLA compliance, decreased recurring incidents by 35%, and enhanced delivery cycle times by 20% through the application of ITIL frameworks and Agile methodologies.

Offshore Delivery Lead / Project Manager / AWS Cloud Migration at Capgemini India (2025-10 – Present)

Leading global delivery operations with expertise in cloud migration and offshore project management

• Led global delivery teams of up to 35 engineers, and scrum across multiple time zones.
• Delivered projects using Agile and Scrum methodologies.
• Established structured governance frameworks for status reporting, risk management, and stakeholder alignment.
• Presented executive-level weekly dashboards highlighting milestones, risks, mitigation plans, and financial health.
• Acted as primary client engagement lead for strategic accounts, achieving 4.5+/5 customer satisfaction scores.
• Identified service gaps and implemented process enhancements, significantly reducing production escalations.

Project Manager – Sustainability Initiatives at Capgemini India (2023-10 – 2025-10)

Supporting enterprise ESG strategy and sustainability initiatives with focus on compliance and governance

• Supported enterprise ESG strategy by embedding sustainability metrics into governance dashboards and management reporting.
• Partnered with compliance teams to support CSRD audits (ISO 14001 & ISO 14064) and CDP disclosures, ensuring regulatory readiness.
• Coordinated enterprise-wide sustainability data collection, validation, and reporting across technology and business functions.
• Assessed and recommended technology solutions to reduce environmental impact and optimize operational efficiency.
• Mentored and coached delivery teams, strengthening leadership capabilities and reducing attrition risk.

Offshore Technical Delivery Manager / Production Support Analyst at Capgemini India (2018-11 – 2023-10)

Managing IT service delivery and production support with focus on SLA compliance and ITIL implementation

• Delivered uninterrupted IT services by maintaining 99%-100% SLA compliance, positively impacting client retention and service satisfaction metrics.
• Implemented ITIL processes (Incident, Problem, Change, Release Management), reducing recurring incidents by 20–35%.
• Streamlined training and onboarding processes, achieving a 25% reduction in ramp-up time for new team members, thereby enhancing team productivity significantly.

Software Engineer at Global Travel Solutions (2009-11 – 2011-01)

Software development role in travel solutions domain

Software Trainee at Aurion Pro Solutions (2007-10 – 2008-11)

Software trainee position focusing on technical skill development

Bachelor of Engineering in Computer Engineering – Rajiv Gandhi Institute of Technology (2003 – 2007)

Higher Secondary in Science – St Francis D'Assisi Jr College (2001 – 2003)