Technology Analyst at Infosys Limited (2024-04 – Present)
Core role; resumed after onsite assignment
- Designed and delivered enterprise-grade Model-driven Apps, configuring Dataverse tables, forms, views, business rules, and security roles to support complex business operations.
- Developed Canvas Apps using responsive design principles and reusable components, integrating with Dataverse to digitize business processes and reduce manual effort by 25%+.
- Built and optimized Power Automate cloud flows to automate approvals, notifications, and data synchronization across Microsoft 365, SharePoint, and Dataverse, improving process efficiency by 30%.
- Designed and implemented end-to-end approval workflows using Power Automate, enabling multi-level approvals, conditional routing, escalations, and audit tracking for business-critical processes.
- Designed and implemented Power Pages sites to enable secure external user access, configuring authentication, web roles, table permissions, and page templates.
- Automated repetitive tasks using Power Automate flows integrated with Dynamics 365, SharePoint, and Outlook, cutting processing time by 30%.
- Leveraged Microsoft Copilot Studio to design and deploy conversational bots, enabling self-service support and guided user interactions within business applications.
- Collaborated closely with solution architects, business stakeholders, and product owners to translate requirements into scalable Power Platform solutions.
- Led Power Platform proof-of-concepts and provided technical guidance on best practices, governance, and performance optimization.
- Created Power BI dashboards for business reporting, improving decision-making speed by 30%.
- Assisted in Dynamics CRM customizations: forms, views, and JavaScript for UI enhancements.
- Actively participated in Agile/Scrum ceremonies, contributing to sprint planning, estimations, design discussions, and continuous improvement initiatives.
Technology Analyst at Infosys Limited (2024-04 – 2025-04)
On-Site assignment
- Led a critical migration project transitioning customers from HFC to XGSPON technology, ensuring seamless implementation and smooth integration with CRM systems.
- Collaborated closely with solution architects and product owners onsite to streamline project workflows, reducing feature delivery time by 30% while maintaining compliance with all quality assurance standards.
- Analyse complex client requirements and deliver custom CRM and database solutions that align with business objectives.
- Coordinated with cross-functional teams to execute the migration project within an expedited timeline of six months, achieving completion two weeks ahead of schedule.
- Diagnosed and resolved over 95% of Level 2 and Level 3 production issues within a critical time frame, ensuring CRM and networks systems achieved 99.9% uptime, boosting customer satisfaction by 30%.
- Collaborated with stakeholders to ensure smooth orchestration of CRM data migration and integration processes across platforms.
Senior System Engineer at Infosys Limited (2023-10 – 2024-03)
- Developed and enhanced Amdocs CRM features, implementing new modules and workflows.
- Collaborated with QA teams to define CRM testing strategies, resulting in a 90% reduction in post-release CRM defects.
- Proactively resolved CRM related incidents in lower environments, minimizing disruptions to project timelines.
- Built a Python-based automation tool for CRM memory optimization, reducing resource consumption by 60% and improving efficiency by 30%.
- Designed and deployed automated PL/SQL stored procedures integrated with CRM data pipelines, reducing batch job execution time by 40%.
System Engineer (AMDOCS CRM Developer) at Infosys Limited (2021-05 – 2023-09)
- Spearheaded the Environment Refreshment project, successfully updating Oracle databases with masked production data to improve CRM testing reliability and accelerate deployments by 30%.
- Assisted senior developers in debugging and optimizing PL/SQL queries, contributing to a 15% improvement in query performance and gaining hands-on experience in database management.
- Adhered to coding standards while consistently producing high quality code in Clear Basic, PL/SQL and shell scripting.
- Developed and maintained technical documentation for database procedures and functions, improving knowledge sharing and reducing resolution time for production issues as well as non-prod issues.
