Sunny Tokas

Technical Support Analyst - Connex Telecommunications Inc.

(2023-09)

Provide technical and troubleshooting support for IT systems, infrastructure and network for enhanced performance and business continuity.

Engage with different users to diagnose and resolve technical errors and requests.
Develop solution guide and share knowledge with team and users, if needed on identified issues.
Administer tools/ systems and enforce settings for data security, performance and reporting purposes.
Refer resources like company policies and procedures, user guides, technical manuals and best practices to deliver high-quality services and solutions.

Customer Service Representative - Optima Communications

(2023-02 - 2023-07)

Represent Scotiabank and deliver exceptional customer service for daily banking needs.

Identify opportunities to drive sales for business products and optimize client offerings.
Manage customer conversations, assess their needs and develop tailored solutions.
Foster strong customer relations to continue improving customer's experience and satisfaction.
Engage with prospective customers to expand market reach.
Execute strategic sales initiatives and best practices in collaboration with different teams to achieve shared business goals.

Station Monitor Analyst - SafeTech Alarm System

(2022-09 - 2023-07)

Understand business offerings, policies and procedures and deliver exceptional customer service.

Guide new customers through seamless service setup and resolve technical issues for a smooth orientation experience and overall satisfaction.
Manage and update customer database to improve team's productivity and correct reporting.
Render in-person or virtual technical support and password management solutions to employees.
Submit and track service requests with technicians and ensure timely issue resolution and minimizing customer disruption.

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